Join us as a Hotel Reservations Agent at our Holiday Inn Express Hotel in Poole. Assist the Revenue, Reservations & Events Sales Manager. Handle telephone enquiries, manage bookings, and effectively sell available rooms to maximize revenue.
Benefits include:
* Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
* Employee Assistance and Welfare Program
* Health Plan
* Life Insurance
* Cashback and discounts on leading high street retailers
* Complimentary meals on duty
* Employee of the Month and Employee of the Year celebrations
* Recommend a friend scheme
* Excellent Training & Development
Key Responsibilities:
* Enter guests' reservations accurately into our system.
* Work with the Group Revenue Manager and General Manager to maximize room revenue and sales.
* Perform quality checks on reservations for a smooth guest experience.
* Respond to calls and email requests promptly.
* Upsell services to enhance guest experience and revenue.
* Convert inquiries into confirmed bookings.
* Assist the Sales Manager as needed.
* Maintain strong relationships with third-party travel agents.
* Provide colleagues with weekly and monthly reports.
Requirements:
* At least 2 years' experience in a hospitality reservations environment.
* Experience in a branded hotel is a bonus.
* Revenue/sales driven, proactive, composed, enthusiastic, and able to build strong rapport with guests and managers.
* Excellent communication and organizational skills.
* Proficient in Microsoft Word, Excel, and PowerPoint.
* Flexible schedule including evenings, weekends, and bank holidays.
We are an equal opportunity employer promoting a diverse, inclusive workforce.