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Customer Response Manager - Borehamwood, England, Borehamwood
Location: Borehamwood, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
6d1c0d07fa19
Job Views:
12
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
A full-time permanent opening has arisen for a punctual and reliable Customer Service Helpdesk Manager to work in one of the UK’s leading private healthcare organisations. The role involves assisting and supporting multi-disciplinary teams within customer services, scientific, support staff, supplier departments, and other colleagues. The position is 40 hours a week, from 9:00 a.m. to 5:30 p.m.
This busy and varied role includes responsibilities such as:
* Tracking and prioritising all queries from central services teams
* Managing and overseeing daily customer service helpdesk activities by delegating duties as needed
* Responding promptly to customer queries via email and telephone
* Providing overall assistance to the helpdesk team by answering calls and emails
* Raising purchase orders upon request from departments
* Using internal ticketing software to assign jobs to relevant staff
* Escalating serious complaints or issues that cannot be handled directly
* Uploading documents to the company's Quality Management system to support asset management
* Supporting other teams and departments, including laboratories, when required
* Assisting with order management and distribution of GP supplies locally
This role is based in the office.
To be considered, candidates must possess:
* Previous experience managing a team
* Experience working in a healthcare environment
* Good organisational skills
* Attention to detail, accuracy, and efficiency in work
* Basic keyboard skills and familiarity with Microsoft Office Suite
* Ability to maintain client confidentiality at all times
If this sounds like your next opportunity and you would like to learn more about this role and our client, please contact us.
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