Customer Service Advisor & Administrator
Location: Hybrid working after probation, Offices are based in Portsmouth
Salary: £24500 + 5% Bonus
Hours: Monday – Friday, 37.5 hours per week (Flexible between 8am and 6pm)
Benefits:
Hybrid Working: 2 days working from home, 3 days in the office
Up to 6% pension contribution
Employee car scheme – after probation you will be entitled to join the car scheme where by you can drive a brand new vehicle, fully insured for as little as £200 per month
Gym memberships
Holiday allowance between 25 to 30 days, depending on length of service
Enhanced maternity/paternity leave and premature baby leave
Learning hours for continuous development
Well-being hours to support mental health and work-life balance
Plus many more ! ·
Dynamite Recruitment are excited to be recruiting for an experienced Customer Service Advisor & Administrator for a well-established company based in Portsmouth. Due to the company's growth, they are looking to expand their team at this busy and exciting time.
As a Customer Service Advisor & Administrator, you will provide exceptional customer service and administrative support in a specialist department dealing with vehicle-related issues.
Key Responsibilities:
Phone-based Customer Service: Communicating with customers to resolve vehicle-related needs.
Customer Interaction: Handling service and maintenance enquiries and assisting with scheduling the in
Email Management: Handle a busy inbox, prioritize tasks, and meet deadlines.
Liaising with Third Parties: Work with internal departments and other partners to manage bookings.
Organize Courtesy Cars: Coordinate car hires and ensure smooth transitions for customers.
High Volume Administration: Manage spreadsheets, booking systems, legal documents, and client records. The Ideal Candidate Will Have:
Previous experience in customer service, both via telephone and email.
Strong multitasking skills and the ability to prioritize in a busy environment.
Attention to detail and the ability to process information quickly and accurately.
Excellent administration skills, including experience using Microsoft Word and Excel.
A positive attitude, great communication skills, and a passion for providing excellent service. To be considered please submit your cv asap
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