Manage, organise and prioritise the distribution of the workload. Actively manage the practice diaries and meetings schedules, organise room management and set-up any necessary equipment, be responsible for meeting agendas and minute taking for all meetings. Produce letters, reports, protocols, presentations, minutes, databases and other documents. Take minutes at meetings of a confidential nature. Set up meetings as and when required. Attend meetings when required and take minutes and share any actions following the meeting in a timely manner. Respond to incoming telephone calls, deal with general enquiries and pass on messages where appropriate, exercising sound judgement skills and tact. Respond to calls from Health Care Professionals and deal with accordingly. Dealing with patient enquiries and providing patient and clinical referral information. Facilitate the best patient journey. Maintain and oversee the Choose & Book system. Assisting Clinicians with queries, chase ups, referrals and updating them with relevant new referral information. Liaising with hospital and private secretaries and other agencies e.g. University of Liverpool, Clinical Commissioning Group, Solicitors, and other Health Professionals Organise urgent and non-urgent referral systems using medical terminology, choose & book and e-referral systems. Responsible for managing external e-mails received into the Practice and ensuring follow-up by an appropriate staff member. Provide secretarial and admin support across the practice staff groups and their meetings. Provide secretarial and admin support for the Zero Tolerance Letters to patients to discuss incidents invites and to organise the meetings with appropriate staff. Provide secretarial and admin support to psychology when required. Establishing and maintaining filing systems. Implementing training for existing and new staff on secretarial systems. Collation and distribution of documents as required. Organising tasks as directed by Management Team and Partners. Any other reasonable delegated duties considered appropriate to the post.