This role is responsible for managing and supporting the IT help desk at the client site, ensuring efficient handling of incidents, service requests, and ongoing maintenance tasks. The position includes the administration and management of Azure infrastructure, Office 365, Intune, and mobile devices, along with overseeing ticket management services. The role also involves training and guiding customers on Microsoft-related products, administering SharePoint, managing virtual multi-hosted desktop environments, and supporting Teams direct routing. Additionally, responsibilities include onboarding and offboarding staff, laptop provisioning, guidance on equipment procurement, and the creation, administration, and management of Power Platform solutions. The individual in this role will report to the Head of Operations at the client organization and play a critical role in maintaining and improving IT service delivery.
Key Responsibilities:
* Manage and support the IT help desk at the client site.
* Perform monthly maintenance tasks to ensure system reliability.
* Administer and manage Azure infrastructure, Office 365, and Intune.
* Oversee mobile device and endpoint management.
* Handle incidents, service requests, and ticket management services.
* Provide training and guidance to customers on Microsoft-related products.
* Administer SharePoint and manage virtual multi-hosted desktop environments.
* Support Teams direct routing administration.
* Oversee new starter and leaver processes, including laptop provisioning.
* Provide guidance on equipment procurement and asset management.
* Develop, administer, and manage Power Platform solutions.
* Report to the Head of Operations at the client organization.
Skills & Qualifications:
* Strong knowledge of Microsoft 365 administration (Office 365, SharePoint, Teams, OneDrive).
* Experience managing Azure infrastructure and Intune for device management.
* Proficiency in IT support and help desk operations, including incident and request management.
* Understanding of mobile device management (MDM) solutions and endpoint security.
* Experience with ticket management systems and IT service management (ITSM) frameworks.
* Ability to provide user training and support on Microsoft technologies.
* Knowledge of Teams direct routing administration and Power Platform development.
* Strong problem-solving skills and ability to work independently.
* Excellent communication and customer service skills.
* Familiarity with IT security best practices and compliance requirements.
Preferred:
* Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, ITIL Foundation).
* Experience with Power Platform solution development.
* Knowledge of networking fundamentals and Active Directory administration.
* Previous experience working in a managed services or client-facing role.
* Familiarity with procurement processes for IT equipment and asset management.
Experience Required:
* Minimum 2-5 years of experience in an IT support or administration role.
* Experience working with Microsoft cloud services and enterprise environments.
* Exposure to IT service management processes and tools.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
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