An exciting opportunity has arisen for a Medical Secretary to join the Cardiology Department at the University Hospital Birmingham.
This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative.
You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that supports the consultant and wider team.
The successful post holder should have a proactive and friendly attitude and be able to demonstrate substantial administrative experience and be able to meet the main duties of the role as identified in the job description.
You must possess excellent organisational skills and be experienced in dealing with confidential information.
The successful candidate will have a good standard of English and Maths and ideally possess an AMSPAR/medical terminology qualification/RSA III qualification (or equivalent). Previous secretarial & audio typing experience are essential. The candidate should also be able to demonstrate confidence in using MS Office as well as other IT systems.
There are two positions available:
1. x1 full time (37.5 hours) permanent post.
2. x1 fixed term (37.5 hours) 12 months post.
*To provide a complete confidential general and medical secretarial service for the Consultant(s) and their medical team. The daily management of the medical team diary. Work will be carried out with the supervision and support of the medical secretary supervisors.
*To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature.
*To touch type from audio and/or shorthand the following documents: clinical letters; results letters; discharge summaries; medical reports; Coroner's reports; police reports; scientific manuscripts and abstracts; reports in response to complaints; teaching, educational and research materials. This requires an understanding of medical terminology, phraseology and medications, as well as high levels of concentration. Many documents may be of a complex or distressing nature.
*To provide a point of contact for GPs and other Health Care Professionals and also patients/relatives/carers, who are often highly emotional and high distressed ensuring that any language or other communication barriers are overcome.
*To understand the patient pathway and provide information and reassurance in a professional manner. Deal with queries and instigate appropriate action, as appropriate to the complex and sensitive nature of the information involved.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Person specification
Qualifications
1. Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
2. Business Administration NVQ level 3 or equivalent experience in a clerical environment
3. AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
1. Experience of dealing with the Public/Customer service experience
2. Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
3. Experience of using IT systems
4. Experience of working in a busy environment
5. Experience of working in Healthcare
Additional Criteria
1. Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
2. Good organisation skills and ability to multitask
3. Ability to deal professionally with enquiries from staff
4. Ability to problem solve
5. Understand confidentiality and apply the principles
6. Ability to pay attention to detail where there are predictable interruptions to the work pattern
7. Ability to deal with stressful situations and sensitive
8. Work effectively and flexibly as part of a team to meet the needs of the services
9. Confident in dealing with people at all levels
10. Must be able to demonstrate an understanding of equality and diversity
11. Mature open and flexible approach to work
12. Demonstrates care and compassion
13. Good inter-personal and communication skills.
14. Good organisational skills
15. Team Player
16. Demonstrates reliability, motivation and commitment
17. Ability to travel to multiple sites
18. Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
01213717624
Agenda for Change
Band
Band 3
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1091069
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
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