General Overview: Overall responsibility for the day-to-day running of the surgery, including functional management of all clinical and administrative staff. Direct line management of staff members as agreed by the partners. Strategic management and planning will involve keeping abreast of current affairs and identifying business opportunities.
Key Responsibilities:
1. Determine practice strategy; formulate objectives and research and develop ideas for future practice development.
2. Monitor and evaluate performance of the practice management team against objectives; identify and manage change.
3. Prepare and annually update the Practice Development Plan; oversee the implementation of the aims and objectives.
4. Assess and evaluate accommodation requirements and manage development and expansion plans.
5. Overall accountability for managing practice budgets and maximizing income; submit year-end figures promptly and liaise with the practice accountant, providing forecasts and reports to the partners.
6. Reconcile bank accounts; negotiate/liaise with the practice bankers.
7. Understand and report on the financial implications of contract and legislation changes.
8. Manage staffing levels within agreed budgets.
9. Manage the performance and appraisals of the management team ensuring regular reviews are implemented and development opportunities are recognized.
10. Set working protocols to cover all job roles within the practice together with expectations of conduct.
11. Take a pivotal role in convening meetings and all involved with the process.
12. Oversee the development of practice protocols and procedures with the relevant manager.
13. Ensure appropriate insurance cover and that the practice has adequate disaster recovery procedures in place.
14. Ensure compliance with NHS contractual obligations in relation to patient care and service development.
15. Act as the first point of contact for the ICB, PCSE, NHSE, and all other external bodies.
16. Support the equality, diversity, and rights of patients, carers, and colleagues.
17. Review complaint responses as appropriate.
Financial Management:
1. Manage Practice budgets and seek to maximize income through preparation and submission of regular development plans.
2. Understand and report on the financial implications of contract and legislation changes.
3. Manage Practice accounts; submit year-end figures promptly and liaise with the Practice accountant.
4. Monitor cash-flow, prepare regular forecasts and reports to the partners.
5. Manage and reconcile bank accounts; negotiate/liaise with the Practice bankers.
6. Ensure appropriate systems for PAYE for Practice staff and maintenance of appropriate records.
Patient Services:
1. Adopt a strategic approach to the development and management of patient services.
2. Ensure service development and delivery is in accordance with local and national guidelines.
3. Maintain registration policies and monitor patient turnover and capitation.
4. Develop and implement an effective complaints management system.
5. Liaise with patient groups/PALS as appropriate.
Confidentiality: The post-holder may have access to confidential information relating to patients, practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential.
Health & Safety: The post-holder will assist in promoting and maintaining health, safety, and security as defined in the Practice Health & Safety Policy.
Equality and Diversity: The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice.
Quality: The post-holder will strive to maintain quality within the Practice and contribute to the effectiveness of the team.
Communication: The post-holder should recognize the importance of effective communication within the team.
This job description is a guide and is not exhaustive.
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