First Military Recruitment is working in partnership with our reputable client who is seeking a Customer Service Manager to join their team in Inverness.
Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to my client’s customer excellence charter.
Duties and Responsibilities:
Customer experience & engagement:
* Building and maintaining relationships with both customers and contractors.
* Responsible for creating and distributing regular customer communications.
* Conduct regular owners’ meetings, in both individual and group settings.
* Plan, attend and manage evening AGM’s for portfolio sites.
Job vacancies:
* Responsible for instructing and monitoring both reactive and proactive repairs.
* Manage and co-ordinate customer insurance claims process.
* Conduct regular property visits.
Skills and Qualifications:
* Minimum 2 years – Customer Service background (Call Centre background advantageous).
* Previous experience in a customer service-based role.
* Ability to work well as part of a team.
* Ability to work to targets.
* Works well under pressure.
* Previous experience using a CRM based system is preferable, but not essential.
* Full, clean UK Driving License.
In return our client offers:
* A competitive salary DOE.
* Company pension.
* Working Hours: 35 hour week – Monday to Friday, with a 4pm finish on a Friday!
* The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
* Fully paid staff lunch once a month.
* Kitchen stocked with essentials.
* Free sanitary products.
* x3 hour back vouchers per year.
* Extra 15 minutes for lunch when it’s warm & sunny.
* Complimentary birthday off every year.
* Employee loan scheme.
* Annual profit sharing bonus.
* All expenses paid annual Summer & Christmas nights out.
* Additional complimentary festive leave.
* Group challenges with prizes up for grabs!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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