Information Governance Assurance Manager
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to providing high quality and specialist care to our service users, and we are recognised for the care and treatment we provide. The Care Quality Commission rates our services as 'good'.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.
As a Trust, we are happy to talk flexible working.
Job Overview
We are seeking an enthusiastic, self-motivated, innovative professional to join our team. The key purpose of the role is to develop, implement and actively monitor the Information Governance assurance programme and manage the corporate record and FoI compliance across the Trust.
The post holder must demonstrate experience and a thorough understanding of all aspects of Information Governance in respect of the Data Protection Act and Freedom of Information Act. With proven experience of working with stakeholders and employees on their awareness and understanding of IG, the post holder will evidence an excellent track record of undertaking assurance reviews and have responsibility for completing the Data Security and Protection Toolkit including monitoring the action plan.
Career Progression Pathways and Development Opportunities:
We are committed to getting the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer ongoing training and development in all aspects of data protection regulation and practice.
Main Duties of the Job
Crucially, the post holder will support both the Head of Information Governance and IG Operations Lead in the establishment and development of a departmental assurance programme and implement departmental assurance reviews across the Trust. This will successfully complement the overall Digital Service strategy to actively monitor and evidence the Trust's compliance with key health and social care IG standards.
Deputising, as required, for the Information Governance Operations Lead when necessary.
Key Responsibilities:
1. Manage, implement and monitor all Freedom of Information requests to ensure they are completed within the statutory timeframe.
2. Manage the completion of the Data Security and Protection Toolkit including monitoring the action plan arising from internal assurance reviews.
3. Support the Information Governance Training Program by facilitating training sessions as required.
4. Manage the Freedom of Information Committee.
5. Provide expert Information Governance advice on a wide range of information governance and sharing areas in line with Trust policy and statutory legal framework.
6. Undertake assurance and compliance work to support Global Digital Exemplar projects.
7. Support the Head of IG in collaborative work with the Shared London Partnerships and the Sustainability Transformation Partnerships.
8. Ensure IG Office operates and maintains the highest ethical standards of confidentiality in managing patient and staff information.
9. Review information sharing agreements and processing agreements prior to sign off by the Head of IG or SIRO.
10. Manage the Corporate IG Officer and EA to Caldicott Guardian.
11. Update and maintain all IG corporate policies.
12. Manage the Information Asset Register.
13. Support the IG Operations Lead, the Head of Information Governance, Caldicott Guardian and Chief Information Officer to implement the Trust Information Governance Action Plan and Digital Service Strategy.
14. Support other work as agreed with the IG Operations Lead, the Head of Information Governance, the Caldicott Guardian and the Senior Information Risk Officer/ Chief Digital Information Officer.
Person Specification
Qualifications and Training
Essential Criteria
* Educated to Degree level or equivalent experience, plus additional specialist knowledge to Masters Degree level or equivalent.
* Evidence of professional / managerial development.
Desirable Criteria
* Relevant Professional qualifications.
Experience
Essential Criteria
* Relevant experience in ad hoc data queries / reports to meet the business needs of the organisation including clinical data quality.
* Experience of performance management and reporting issues.
* Thorough knowledge and experience of privacy by design.
* Experience of writing and reviewing contracts, data sharing and processing agreements.
* Experience of undertaking standards, procedures and policies reviews.
* Experience of facilitation of a customer focussed culture within a team.
* Management of the Information Asset Register.
Desirable Criteria
* Prince 2, Agile or other Project Management methodologies.
* Knowledge of mental health services.
Knowledge
Essential Criteria
* Knowledge and understanding of the Data Protection Act (2018) and Freedom of Information Act (2000).
* Knowledge and experience of health and corporate records management.
* Specialist knowledge and clear understanding and experience of working in accordance with information governance standards operating to high ethical and quality standards at all times.
* Knowledge and good understanding of the Data Security and Protection Toolkit.
* Knowledge/experience of the full range of Microsoft packages.
* Good knowledge and understanding of Information Security and risk.
* Knowledge of national data sets and their application.
Desirable Criteria
* Knowledge of mental health services.
* Use of ITIL in a work environment.
Skills
Essential Criteria
* Excellent team skills and ability to work with members of own and other teams and departments at all levels of the organisation.
* Proactive and self-motivated in completing work to a high standard.
* Excellent numeric skills including the ability to undertake statistical analysis and to interpret data.
* Capability to handle highly complex and sensitive information for communication with staff at all levels with discretion.
* Excellent presentation skills when presenting detailed and complex information to a varied audience.
* Negotiation, influencing and persuading skills.
* Ability to organise and prioritise workload, and work under pressure.
Desirable Criteria
* Ability to gain commitment from Digital Services to becoming active participants in internal reviews.
* Relevant expertise in latest digital tech with a can-do and digital-first attitude.
* Ability to analyse and apply user information to Digital Services problem solving.
The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights.
Please Note:
* All applications for this post will need to be made online.
* Read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria.
* The closing date listed is a guide only and the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible.
* Once you have submitted your application, you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
* If you have not heard from us within three weeks from the closing date, your application has not been successful.
* Priority consideration for applications may be given to at-risk NHS employees.
* If successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
* We are a smoke-free Trust.
SLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.
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