Full-Time Remote Medical Secretary 1 Saturday a Month at a Leading Paediatric Practice Are you an organised, detail-loving Medical Secretary who thrives in a dynamic environment? Looking for a full-time role with with the chance to work in a friendly private practice? Want to make a real difference to families and children while enjoying a flexible work-life balance? If you answered YES, then this could be your perfect role Even if you don’t have medical secretarial experience, but you’re enthusiastic, a fast learner, highly organised, and passionate about delivering outstanding patient care —we want to hear from you What’s the Role? We are seeking a proactive, detail-oriented Medical Secretary to support our busy paediatric private practice both remotely and in-person. Full-Time Remote Work (Monday–Friday) Providing medical secretarial support from home Hours: 9:00 AM – 5:30 PM (30-minute unpaid lunch break) One Saturday a Month (Mandatory) Covering reception and administrative duties at our West End, London clinic Hours: 8:30 AM – 4:30 PM Bonus Additional pay reasonable travel expenses provided. Prefer a day off in return? We’re flexible Additional Cover When Needed Providing occasional Saturday cover for team absences (with extra pay). Important: If you’re unable to commit to Saturdays or don’t live within a reasonable distance of London, this role may not be suitable. What You’ll Be Doing Patient Experience & Communication Creating a seamless, professional, and empathetic experience for patients and families. Handling patient queries (clinical, administrative, and financial) via email and phone. Supporting distressed or anxious patients with kindness and professionalism. Medical Administration & Secretarial Duties Appointment Booking – Ensuring all patients are scheduled correctly with no gaps. Email & Phone Management – Responding promptly and professionally. Clinic Preparation – Making sure everything runs smoothly for each appointment. Clinical Typing – Transcribing and proofreading dictated letters. Records Management – Uploading, scanning, and retrieving patient notes securely. Finance & Billing Processing invoices & insurance claims – Ensuring smooth transactions. Taking patient payments – Handling self-pay transactions before appointments. Advising on insurance matters – Assisting patients with billing queries. Marketing & IT Support Representing the practice professionally in all interactions. Managing patient data protection systems and IT-related admin tasks. What We’re Looking For Medical secretarial experience (preferred, but not essential for the right candidate) Proficiency in Microsoft Office (Word, Outlook) – Essential. Strong organisational skills & attention to detail – You keep everything running smoothly. Excellent written and verbal communication skills – Essential. Ability to work independently & problem-solve proactively – A must Friendly, professional, and patient-focused mindset – You genuinely care about helping people. Key Personal Qualities: Enthusiastic & proactive A fast learner Highly organised Passionate about excellent patient care What’s in It for You? Competitive Salary – Based on experience (details available upon request). Work From Home – Five days a week Supportive Team – Join a friendly, growing practice that values your work. Career Development – Gain valuable experience in a leading paediatric allergy practice. Extra Pay for Saturdays – Plus travel expenses Home-Working Requirements To work remotely, you will need: Your own computer/laptop, printer, scanner, and shredder. A quiet workspace with a reliable high-speed internet connection. Microsoft Office installed on your device. We Provide: A dedicated practice telephone line, anti-virus software, and reimbursement for practice-related stationery and printing costs. Excited? Here’s How to Apply Email us at: PMchildrensallergydoctorsgmail.com Subject Line: Tell us why you’re excited to apply attach your CV Your Dream Role: Describe what your ideal job looks like Why You? Tell us what makes you the perfect fit Skills & Experience: Highlight what you bring to the table LinkedIn Profile (if available) – Drop your link Know someone who’d be perfect for this role? Tag them or share this post Contact: Tracy Kennedy, Practice Manager Email: PMchildrensallergydoctorsgmail.com Shortlisted candidates will be contacted. This role is subject to the Rehabilitation of Offenders Act 1975, and a DBS check will be required. We can’t wait to meet you