To be supportive providing oversight for and ensuring that agreed SOPs are followed by the Call & Recall Team to ensure that data is processed safely and accurately with the intention of meeting service key performance indicators.
Use established processes to assess and monitor team and individual performance, resolving issues locally where possible but escalating when required. Efficiently manage the call and recall administrator team to ensure a seamless delivery of administrative services for HCT call and recall. Management will include handling rotas, roster, leave requests, sickness and all other aspects of team management, as required.
To support the team to work towards agreed objectives, which may change daily. Liaise with the Call and Recall Leads as required. To support the team with difficult conversations and challenging interactions, as they arise. To ensure the team keep accurate records both on the Electronic Patient Record and the trackers.
To liaise with the CSAIS teams when needed to ensure clinics provided are suitable for the need. To use own judgement to plan and organise work within the agreed priorities and timescales referring to the Call & Recall Team Lead for support and clarification when necessary. Maintain a high degree of professionalism, particularly when interfacing with the public, team members and other stakeholders.
Develop the process of client and user satisfaction feedback to help develop service provision. Maintain and update Standard Operating Guidance as needed for the Call and Recall team. To meet with external stakeholders, including NHS England commissioners, as required.
This interview will include a short test on MS Excel - please ensure you have access to a computer in order to complete the test. Interview date will be 13th November 2024 via MS Team.
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