Assistant Medical Secretary - Gastroenterology
Do you enjoy a challenge and like working in a busy environment? We are looking for a full-time Assistant Medical Secretary (37.5 hours per week) to work within our Gastroenterology Admin team.
This is a very busy department and the post holder must have the ability to work under pressure. Previous experience in Healthcare in Admin is desirable but not essential.
The post holder will be expected to be highly motivated, organised and have excellent communication skills.
Main duties of the job
* Audio typing and reviewing patient letters and reports from digital dictation
* Forwarding letters/reports by either post, telephone, or e-mail as required.
* Answering departmental phone calls in a courteous and professional manner.
* Liaising with patients and providing non-clinical advice such as dates and times of clinic appointments.
* Assessing the nature of enquiries and dealing with them appropriately, asking advice from the Band 4 Medical Secretaries if necessary.
* Opening, prioritising, and date-stamping mail daily.
* Using own initiative and managing own workload under the guidance of the Band 4 Medical Secretary.
* Ensuring all patient notes retained in the office or sent out of the office are traced on the Patient Administration System (EPR Maxims).
* Liaising with Clinical Site Managers, Fred Bulmer Medical Day Case Unit, MacMillan Renton Unit, and other medical wards regarding patients' impending admissions for procedures.
* Ensuring the patients' record on Maxims is complete, correspondence scanned onto Maxims, and follow-up action is taken.
* Obtaining urgent radiology reports off the computerized reporting system when required.
* Maintaining an up-to-date knowledge of Departmental procedures.
* Obtaining patients' hospital notes from Health Records and other Departments.
* Understanding the 18-week pathway for patients and undertaking any relevant training required.
* Undertaking validation and 18-week tracking of patients with the guidance of the Band 4 Medical Secretary.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust, and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster, and Ross-on-Wye.
We are a progressive and forward-looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Job responsibilities
For more information about the role and responsibilities, please see the attached job description and person specification.
Person Specification
Education & Qualifications
* GCSE in English and Mathematics or equivalent
* RSA stage 2/3 or equivalent Medical Typewriting/Word Processing skills
Skills, Knowledge & Abilities
* Ability to organise, prioritise and manage workload without supervision
* Ability to meet tight time schedules and deadlines
* Understanding of Health Records
* Medical terminology
Experience
* Previous secretarial experience or equivalent
* Working under pressure
* Audio-typing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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