Overview
Foxtail Garage Limited is a family owned company based in Stanford In The Vale, Oxfordshire. We have an exciting opportunity for a positive and enthusiastic Receptionist to work in our spacious office and to join our friendly team.
The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role is vital in ensuring the smooth operation of our office and maintaining a welcoming environment.
Duties
Effectively and efficiently running the Reception function, maximising client experience, acting as the first point of contact for the business and greeting visitors with a warm welcome and a smile.
Understanding and anticipating clients’ needs. Answering telephone calls promptly and dealing with all enquiries with positivity and attention to detail, going above and beyond to ensure resolution to the client’s complete satisfaction.
Regular communication with colleagues and collaborative teamwork to ensure customer needs are being met.
Clear, respectful, professional, polite and kind communication demonstrating empathy and understanding.
Diary management including booking in vehicles for servicing and MOT’s, co-ordinating job sheets and generating estimates and invoices, ensuring accuracy. Taking payment. Stock control including ordering parts and liaising with suppliers. Telephoning clients to advise when their vehicles are ready for collection. Maintaining accurate records using the business’ computer system.
Ensuring the Reception area is kept clean, tidy and presentable.
Building strong working relationships with clients to ensure retention and to attract new business.
Comply with health and safety regulations and company policies.
Skills
* Strong administrative skills with a keen attention to detail.
* Excellent organisational abilities to manage multiple tasks effectively.
* Proficient in clerical duties with experience in data entry.
* Exceptional phone etiquette and interpersonal skills to engage positively with clients and colleagues.
* Ability to work independently while being part of a team-oriented environment.
* If you are an enthusiastic individual who thrives in a dynamic office setting, we encourage you to apply for this exciting opportunity as a Receptionist!
To apply, please email your CV and a covering letter to service@foxtailgarage.co.uk or send a hard copy via post to the address detailed above.
Job Type: Full-time
Pay: From £23,795.20 per year
Benefits:
* Employee discount
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* Weekend availability
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Administrative experience: 1 year (preferred)
Language:
* English (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Reference ID: FTG-Rec-2024-01
Expected start date: 14/01/2025
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