Job Description Job Title: Operations Manager Grade: M2 Reporting To: Senior Operations Manager Sector: E Fulfilment - Wickes Location: Wickes Northampton Days of working/ shifts: Variety of Days Hours core 12:00 to 20:00pm with flexibility to cover 24hour period Summary And Purpose Of Position The role holder will manage the shifts, leading two warehouses across all shifts; to achieve all KPI’s in a safety-first operation. They ensure all warehouse operations are efficient, effective and an engaging place to work. Working closely with H&S, Stock & Systems, Facilities, People & Finance Duties And Responsibilities Provide leadership, coaching and direction to managers and colleagues in all warehouse areas, making safety a priority Ensure all orders are picked accurately, packed adequately and dispatched on time, with the best standards and service levels Ensure compliance to procedures in all areas of responsibility Ensure that sales and profit targets are achieved together with the effective maintenance of operational standards in accordance with Company policies & procedures To act as a catalyst in identifying opportunities to improve business performance through active reviews of current process and procedure Lead change within the operation, to further improve profitability and performance of the site Monitor labour & recruitment, using agency or FT recruitment to ensure headcounts are maintained Ensure the efficient running of the MHE fleet and ensuring any maintenance issues are resolved P&L responsibilities and understanding, reportable to senior managers Providing support, guidance & performance management of the management team Confidently manage external relationships with contractors and visitors on site and maintain key operational and customer service standards at all times Responsible for the full 24-hour operation, with requirements to be flexible to visit all shifts on a monthly basis, dealing with any performance or people issues Provide KPI / SLA reports to Senior Management team as required, providing insight and recommendations for improvement Lead the management team in creating succession plans for all relevant roles Actively promote an engaging workplace, ensuring that Our People Promise is fully embedded Ensure the effective management of absence, sickness & holidays, conduct & performance in line with policies & procedures Inspire the team to exceed the customer contractual KPI’s & site KPI’s Administration of team in all appropriate People systems To perform any other management function as required by the business Experience, Skills And Attributes Essential Desirable Experience in leading a warehouse management team Experience managing P&L Flexible across the 7-day working week Ability to influence and work with the senior management team Enthusiastic approach to work Adaptable, Organized, time critical decision maker, strong forward planning skills Experience in Continuous Improvement Coaching skills Project experience Experience working in a 3PL Ability to motivate a diverse team and drive engagement Focus on continuous improvement in various areas of work environment Active listener who can adjust their communication style to their audience to get buy in from their stakeholders Eager to support their team in their personal development journey and promote learning culture Individuals are expected to model Wincanton’s values in all they do: Excellence Integrity Passion Proactivity Togetherness Trust