Looking for an opportunity within a business that offer a genuine people first culture? Here at Chubb Fire & Security we have an opportunity for an Administrator to join our fantastic, high performing team based in Romford on a permanent, full time basis About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: up to £25,000 per annum 25 days holiday, plus bank holidays Free Onsite Parking Free Digital GP Service Cycle to Work Scheme Employee Referral Scheme (£1000) Company Pension Scheme Free Mortgage Advice Life Assurance (4 x Basic Salary) Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What Youll be Doing As an Administrator The main goal of this role is to provide administrative support to ensure the smooth and effective running of the branch. You will also be closely supporting the Operations Manager and the General Manager, helping to provide the best customer service possible You will: Organise, check and input engineer timesheet information on a weekly basis in line with set timescales and processes Communicate with Customers, Engineers and the Customer Service Centre regarding installation projects and service calls Maintain customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available Clear cancelled jobs and database amendments Assist with the production of engineer routine maintenance lists / logs and report on progress Assist the Operations Manager with installation planning and management of work in hand Take calls from Engineers, Customers and Colleagues to assist in the resolution of any issues or concerns WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5 | Fully office based What We Would Like You To Bring Youll have previous administrative / customer service experience Ideally some experience dealing with customer disputes Youll have Solid IT literacy skills - we use multiple systems, both inhouse portals and Microsoft systems Youll be a natural communicator with an ability to build rapport with your colleagues Youll be proactive with the ability to prioritise workloads & multitask effectively Youll be highly organised and able to work to deadlines If this sounds like you, apply today and send us your application