Job Title
Service Delivery Manager - Software Asset Management
Location
George House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits
Category
Infrastructure
Closing Date
27 December 2024
Overview
As the Service Delivery Manager for Software Asset Management (SAM), you will be working within Asda's Service Operations & Infrastructure Technology directorate, reporting into the Head of Function. You will be responsible for establishing, operating, and continually developing Asda's SAM practice. This role requires a deep understanding of IT asset management principles, a strong focus on compliance, and a proven ability to lead and collaborate with both internal and external teams.
Key Responsibilities
Strategy Development and Execution:
1. Define and implement the overall SAM strategy, ensuring alignment with Asda's broader IT strategy.
2. Develop and maintain a comprehensive SAM roadmap, including short-term and long-term goals.
3. Collaborate with key stakeholders to identify and prioritise SAM initiatives.
Operational Management:
1. Oversee the day-to-day operations of the SAM function, including software inventory, license compliance, and contract management.
2. Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure optimal performance.
3. Identify and implement process improvements to streamline operations and reduce costs.
Compliance and Risk Management:
1. Ensure compliance with relevant software licensing agreements and industry standards.
2. Conduct regular audits to assess software usage and identify potential risks.
3. Develop and implement strategies to mitigate software license risks.
Vendor Management:
1. Manage relationships with software vendors and licensing partners.
2. Negotiate favorable licensing terms and conditions.
3. Oversee the procurement and deployment of software licenses.
Team Leadership and Development:
1. Lead and mentor a team of SAM professionals.
2. Foster a culture of continuous learning and improvement.
3. Recruit, hire, and onboard new team members.
Required Skills and Experience
1. Proven experience in software asset management, preferably in a large, complex organisation.
2. Strong understanding of ITIL processes, specifically configuration management and service delivery.
3. Expertise in software licensing models, including volume licensing, subscription licensing, and cloud licensing.
4. Proficiency in SAM tools and technologies, such as Flexera, Snow Software, or ServiceNow.
5. Excellent analytical and problem-solving skills.
6. Strong communication and interpersonal skills.
7. Ability to work independently and as part of a team.
8. A passion for driving operational excellence and cost savings.
By joining Asda as a Service Delivery Manager for SAM, you will have the opportunity to make a significant impact on the organisation's bottom line while ensuring compliance with software licensing agreements.
Work Where it Works
Our hybrid way of working gives you the choice to work where it works. This enables you to choose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.
You will also get an excellent benefits package including:
* Discretionary company bonus
* £5,700 company car or car allowance
* Company pension up to 7% matched
* 10% colleague discount, free parking and many additional rewards.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
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