Client Services Coordinator (R000069552) Feltham, England
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We have an exciting opportunity for a Client Services Coordinator to join us at Toll. This role is responsible for providing administrative support to monitor job management compliance, improve data integrity, and identify process improvements to ultimately drive client satisfaction, retention, growth, and development.
The Opportunity:
* Support client relationship management, reporting, and systems visibility through proactive monitoring of job compliance.
* Monitor and address data integrity issues, using IT tools to identify and address any missing or incorrectly entered data.
* Identify and implement process improvements to enhance efficiency and overall customer satisfaction.
* Monitor and report any issues to continuously improve operational performance metrics.
What you'll need to succeed:
* Previous experience in administrative and freight forwarding processes, including import/export procedures, customs regulations, and transportation management.
* Proficiency in using CargoWise One, Power BI, and similar systems would be advantageous.
* Strong attention to detail and problem-solving skills with the ability to handle non-routine assignments independently.
* Extremely customer-focused and proactive in all levels of communication.
* A strong team member who is outgoing and willing to learn, develop, and grow.
* Self-motivated, with an ability to self-manage.
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