Job Introduction
We are currently recruiting for a Customer Relationship Executive to join our Head Office - Alok House in Shirley, Solihull. The hours of work are Monday to Friday, 40 hours per week typically between the working hours of 08:30 - 17:00, although flexibility on the shift times can be considered.
Excellent Basic Salary with OTE up to £30,000 plus benefits.
We require a highly organised administrator who has up to date knowledge of the current financial products and campaigns.
Role and Responsibilities
1. As a Customer Relationship Executive (CRE) your role will be to actively generate renewals leads and to co-ordinate the booking of appointments within the Volkswagen Group Brands to generate and increase vehicle sales utilising the systems and database available to you.
2. You will also be required to engage with customers outside of dealership opening hours via live chat on a rota basis.
3. You will be required to actively prospect daily, run campaigns within the specified systems and update your KPIs and efficiencies daily.
4. You will work towards the increase of the Dealerships retentions rates and targets that you will be set.
5. You will have direct contact with our client data base and we will expect you to work to a high standard when liaising with them.
6. You will be required to exceed internal and external customer expectations in line with ...