The Sales Order Processor is a critical role within the Customer Service Department of this FMCG business. The successful candidate will manage and process customer orders, ensuring a high level of accuracy and efficiency at all times. Client Details Our client is a well-established organisation within the FMCG industry. They are a medium-sized company that operates on a national scale. Recognised for their commitment to excellence, they are based in Sheffield and are continually expanding their operations. Description Accurately process customer orders in a timely manner Maintain up-to-date product knowledge to provide accurate information to customers Work closely with the sales team to ensure customer satisfaction Resolve order and inventory issues promptly Coordinate with logistics to ensure timely delivery Assist in maintaining customer relationships Uphold company policies and procedures Contribute to the continuous improvement of the customer service department Profile A successful Sales Order Processor should have: Excellent attention to detail Strong communication and interpersonal skills Proficiency in using order management systems - must have knowledge of ERP systems, including SAGE, SAP or Oracle. Ability to multitask and prioritise A strong understanding of customer service principles Good problem-solving skills A proactive attitude and a team player mentality Job Offer A competitive salary of £27,000 A welcoming and collaborative company culture Comprehensive training and development opportunities On site parking 25 days holiday plus bank holidays.