Company Description
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.
Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
1. Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
2. Long term planning to create initiatives that further the outlet overall goal
3. Assessing and analysing outlet budgets to find ways to minimize expenses and optimize profits
4. Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
5. Identifying opportunities to expand or shift course in order to take advantage of changes in the market
6. Monitor the reservation status and communicate with culinary team
7. Plan and control manning to meet business needs and according to budget
8. Work with Talent & Culture to recruit suitable colleagues
9. Control outsource labour supply, casual labour and overtime
10. Communicate with team during daily briefings and conduct monthly department meetings
11. Ensure regular training and re-training when needed
12. Maintain service standards and procedures for the outlet and ensure that they are achieved and followed
13. Ensure hygiene and food safety compliance in the outlet and related areas
14. Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
15. Lead a Heartist approach to guest experience/service with the F&B team
16. Provide immediate attention to guest complaints and provide appropriate service recovery. Follow up and establish correct procedures to prevent future recurrence
17. Work closely with the culinary team to maintain food quality and create attractive food products that support the image of the outlet/hotel and incremental business volume
18. Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
19. Focus on the dining experience for LCAH members
20. Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line with budget
21. Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
22. Interpret financial reports: create and implement plans or promotions to improve profits for the outlet
23. Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
24. Provide necessary training and guidance to F&B team and ensure that the highest possible standards and quality of products and services are offered in the premise
25. Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
26. Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meetings
27. Drive consistent service and process improvement, be entrepreneurial
28. Use the performance review process to identify and develop talent for growth management performance issues, using coaching styles
29. Interface the needs/requirements of other departments with the F&B Service: Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
30. Provide a level of Safety & Security for all colleagues
31. Develop own knowledge and skills to grow as a business partner and leader
Qualifications:
1. 5 years in F&B management experience, minimum 3 years as Outlet Manager
2. Experience in similar size/style of 5* hotel
3. Diploma/degree in Hospitality Management
4. Knowledge in financial and marketing area
5. Leadership/People management
6. Good interpersonal and communication skills
7. Able to work under pressure and independently
8. Good interpersonal skills with ability to communicate with guests and all levels of employees
9. Service oriented with an eye for details
10. Strong computer skills and proficient in Microsoft Office-Word & Excel
11. Strong problem-solving and decision-making skills
12. Effective conflict management skills, respecting a diverse, multi-cultural environment
13. Can use sensitivity and discretion in supporting guest needs
14. Leads to constantly improve the guest service experience and team performance
15. Leadership skills developed – collaborative, enabling, and entrepreneurial
16. Career focused, wanting to grow and develop, self-driven
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
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