Our Client is a leading independent plumbing merchant dedicated to providing high-quality plumbing products and exceptional customer service.
Job Description
Position Overview:
Sales inquiries, providing exceptional service, and ensuring customer satisfaction to drive repeat business.
Key Responsibilities:
1. Sales and Profitability:
* Responsible for achieving sales GP targets for the branch.
* Contribute to overall branch performance targets through effective sales practices.
* Help deliver branch sales in line with sales targets by actively promoting and selling company products.
1. Customer Engagement and Support:
* Engage with customers both in person and on the telephone, taking orders, providing advice, and resolving issues promptly.
* Build and maintain strong relationships with customers to maximize sales opportunities.
* Contact key customers regularly to review the company’s performance and address any concerns.
* Work collaboratively with the branch’s dedicated Area Sales Representative to generate business and drive sales.
2. Order and Supplier Management:
* Negotiate with suppliers and monitor customer orders to ensure smooth, timely delivery and 100% customer satisfaction.
* Obtain quotes for special items from suppliers, ensuring the most cost-effective options are secured.
* Audit quotations to ensure they are pursued and followed through to successful completion.
Operational Duties:
* Provide support for marketing campaigns and promotions to maximize their impact on sales performance.
* Stay up to date with product knowledge to offer informed and exceptional customer service.
* Provide cover for the trade counter as needed to maintain seamless customer service.
General Duties:
Ensure all company health and safety policies and procedures are adhered to.
Qualifications:
* Proven experience in a sales or customer service role, preferably in the plumbing and heating or building supplies industry.
* Strong communication and interpersonal skills for building positive customer relationships.
* Ability to multitask and manage time effectively in a dynamic environment.
* Proactive problem-solving skills and the ability to negotiate effectively.
* Basic computer skills and experience with sales systems.
Location: Oxford
Hours: 07:30 am to 17:00 pm Monday to Friday, 08:00 am to 12:00 pm alternate Saturdays
Salary: £30,000 depending on experience
Bonus: Monthly bonus based on branch gross profit performance targets
#J-18808-Ljbffr