Job Title: Home Emergency Team Manager
Job Summary:
We are seeking an experienced Home Emergency Team Manager to lead our claims team in the UK and Ireland. As a key member of our Davies team, you will be responsible for overseeing the processing of insurance/emergency claims from start to finish, ensuring that claims are handled in accordance with company policies and industry regulations.
Key Responsibilities:
* Lead a team of 12-16 claim handlers, providing guidance, training, and mentorship to ensure productivity and quality targets are met.
* Monitor individual and team performance, identifying areas for improvement and implementing quality assurance processes to minimize errors and inaccuracies.
* Review and approve complex or high-value claims, ensuring that they are handled in accordance with company policies and industry regulations.
* Compile and analyze data related to claims processing metrics, generating reports for management to assess team performance and efficiency.
* Develop strategies to improve customer service within the claims department, ensuring a high level of customer satisfaction with the claims process.
* Collaborate with other departments, particularly in times of seasonal uplift and surge, to ensure seamless communication and resource allocation.
* Stay up-to-date with insurance laws, regulations, and industry trends, ensuring that the claims team adheres to all legal and regulatory requirements.
Requirements:
* Previous experience in insurance claims processing, with at least 2 years supervisory role.
* Strong knowledge of insurance products, procedures, and regulations.
* Excellent leadership and team-building skills, with the ability to motivate and inspire a team of claim handlers.
* Effective communication skills, both verbal and written, with the ability to convey complex information in an understandable way to a range of audiences.
* Ability to manage multiple priorities and deadlines, with a strong attention to detail in reviewing claims and documentation.
About Us:
We are Davies, a leading provider of insurance and claims services. We are committed to delivering exceptional customer service and value to our clients, and we are seeking a talented and experienced Home Emergency Team Manager to join our team.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
* The chance to work with a leading provider of insurance and claims services.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].