We are searching for an experienced Collections Agent.
Make an Impact at RSM UK
Our Consulting team have ambitious growth plans, and we want you to be part of our journey. You would be joining the consulting team at an exciting time as we strengthen and grow our six solutions: business transformation, deal services, finance function support, risk and governance, forensic and investigation services, and restructuring. Our team of experts work collaboratively to provide tailored and client-centric solutions, delivering a premium service through every interaction, giving our clients confidence as they build sustainable, future-fit businesses.
We are looking for an experienced and enthusiastic Collections Agent to support our debt management team in managing a portfolio of accounts and assist in the recovery of overdue debt, whilst ensuring internal and external compliance protocols are met.
You will make an impact by:
* Collecting outstanding business to business debt by phone and in writing.
* Negotiating payment plans with delinquent customers and maintain accurate collection records.
* Dealing with own portfolio of cases and conducting investigations into customer’s affairs, i.e., asset position and identifying business distress and associated trigger points.
* Identifying potential cases for further action, be it legal escalation or an internal referral, and providing the relevant rationale.
* Providing weekly, monthly and adhoc updates and reporting to clients and analysis of debt position to Managers.
What we are looking for:
Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you!
We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:
* We are looking for a proactive and forward-thinking individual who is able to work independently as well as part of a team. This role would suit someone who is resilient with strong negotiation skills.
* Experience of working in a telephone-based role, either within debt collection.
* An insolvency-based background is beneficial but not essential.
* Understanding of business to business debt collection.
* Effective use of IT including Excel, Word and PowerPoint.
* Maintains high professional standards of conduct and practice.
What we can offer you:
We recognize that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have a fulfilling experience, both in and out of work.
* The team will support your training to be successful in the position.
* The postholder will initially be required to come into the Brentwood office around 3-4 times per week for the training period and once completed hybrid working will be available.
* 25 Days Holiday (with the option of purchasing additional days).
* Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
* Access to a suite of 300+ courses on demand developed by our in-house Talent Development team.
Working here
Thousands of personalities make up RSM and we believe the power of being you is the power of being understood. Every member of our team brings unique insights and a passion for the middle market companies we champion.
As one of the world’s largest networks of audit, tax and consulting firms, we deliver the big ideas and services that help middle market organisations thrive. Our global network spans more than 120 countries, but our passion is always the same: to help our clients move forward with confidence.
At RSM, we care about our people, it’s what shapes us. No two people are the same, which is why our approach is tailored to their specific needs, beyond the nine-to-five.
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