Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change and ultimately improve people’s lives. The internal quality and improvement team sits within our people and business support directorate. The team has a varied and rewarding remit which includes developing and implementing quality standards and frameworks; providing assurance that departments (in particular our regulatory functions) are operating effectively in line with our overarching statutory purpose to protect the public, and identifying and promoting improvements in those areas; managing the relationship with our oversight body, the Professional Standards Authority; leading our feedback and complaints processes and managing our responsibilities as a prescribed persons for the purposes of whistleblowing. What you will do Support the design and delivery of the annual programme of quality assurance activities; liaising with key stakeholders to identify operational risks within our regulatory processes and develop independent audits and reviews to provide assurance that these processes are fit for purpose. Research, plan, design and manage the delivery of audits and reviews that you are leading on. Work collaboratively with other members of the team to ensure that the audit/review is delivered effectively and in line with the teams’ priorities, delivering any necessary training to your colleagues. Gather the information and evidence you need to support you in making robust decisions regarding compliance with our regulatory frameworks and to make recommendations on how processes, policies, procedures and guidance can be improved. Undertake audits of regulatory casework and decision making; ensuring that your judgements are evidence-based and supported by relevant legislation, agreed policies and guidance, and that your feedback supports continuous improvement and learning. Analyse quantitative and qualitative data from audits/reviews to identify themes and opportunities for improvement. Draft reports in relation to your work and the work of the team, ensuring that they assist robust decision making about corporate, operational and reputational risks, and potential mitigations. Monitor and report on the implementation of corrective/improvement actions arising from recommendations made by the team. Build and maintain strong professional relationships across teams and directorates, and with key external stakeholders such as the Professional Standards Authority. Support the ongoing development of policies and procedures governing the work of the team, including the completion of both data protection and equality impact assessments. Support the delivery of our responsibilities as a prescribed persons for the purposes of whistleblowing. Support the management of our corporate feedback and complaints processes by providing quality assurance of complaint investigations and responses. Your skills, knowledge and experience Previous experience of using quality assurance methods, preferably in a regulatory setting. Excellent analytical skills and an ability to collate and evaluate qualitative and quantitative data from multiple sources and use this to support your decisions and to identify risks or opportunities. A degree or equivalent qualification, or relevant professional experience. A strong team player, capable of developing effective relationships at all levels within our organisation and with external stakeholders. Proven ability to understand complex information quickly to identify risks, process improvements and to be able to communicate these succinctly. A good understanding of professional regulation, including fitness to practise, is desirable. Excellent written and oral communication skills including the ability to draft clear and comprehensive reports and presentations for a range of stakeholders, often addressing difficult and/or contentious issues. Strong interpersonal skills, and the ability to effectively handle sensitive situations with tact, diplomacy and professionalism. The ability to work on your own initiative and demonstrate flexibility. The ability to support and motivate your colleagues to work effectively to deliver audit/review activities for which you are the designated lead. Strong IT skills with good working knowledge of Microsoft Outlook, Word and Excel. A demonstrable commitment to inclusion and diversity. Details Job type: Permanent Working pattern: Full-time. We offer flexible working subject to business need. Salary: £32,932 per year, rising to £35,285 per year after successful completion of a 6-month probationary period. Location: Sheffield/hybrid. Benefits: flexible working, contributory pension, life insurance and benefits portal. Application During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary. Job Types: Full-time, Permanent Pay: £32,932.00-£35,285.00 per year Benefits: Cycle to work scheme Free flu jabs Life insurance On-site gym Schedule: Flexitime Monday to Friday No weekends Work Location: Hybrid remote in Sheffield S1 2AB