GLOBAL ACCOUNT MANAGER (FMCG) Function: Global Retail & Distribution | Account Strategy | Trade Marketing & Partnerships Responsibility: Build and maintain strong commercial relationships with ripple⁺retail and distribution partners globally, driving trade marketing strategies and account growth. Reports to: Co-Founders & Head of Sales Location: London, Camden Compensation: Competitive; experience dependent ripple⁺ Brand DNA Extreme Ownership: Take full responsibility for every outcome within your control. Pursuit of Quality: How you do anything is how you do everything. Excellence is a habit. Purpose: Be here because you want to be—we are a passionate long-term focused team. Growth Mindset: Embrace continuous learning, resilience, and adaptability to thrive. About ripple⁺ Ripple⁺ is one of the UK’s leading and fastest-growing wellness brands. As we continue to scale, we are looking for an experienced Global Retail Account Manager to spearhead our international retail and distributor partnerships. This role will play a critical part in expanding ripple⁺’s presence across global retail, travel retail, and distributor networks. The ideal candidate will have a strong background in account management, sales, and trade marketing within the consumer goods or wellness industry. You will be responsible for driving commercial growth, ensuring seamless execution of in-store activations, and building strategic plans to optimize brand performance within key retail accounts. Key Responsibilities: Account & Relationship Management: Act as the primary liaison between ripple⁺ and its retail and distributor partners globally. Cultivate and maintain strong relationships with current and potential trade partners to enhance brand loyalty and maximize sales opportunities. Provide timely and responsive support to key accounts, addressing inquiries, resolving issues, and ensuring customer satisfaction. Sales & Growth Strategy: Support and collaborate with the Retail Team to achieve sales targets by implementing effective communication, strategic planning, and account expansion. Manage travel retail expansion, including merchandising strategies, staff training, market analysis, and logistics management to drive growth in the sector. Provide strategic recommendations on how to activate with trade partners, aligning with shopper needs while enabling ripple⁺'s growth. Own the commercial strategy, prioritizing specific retailers and partners based on business objectives. Trade Marketing & Activation: Develop and execute tailored promotional campaigns and activations for key accounts both online and in-store. Plan promotional calendars in collaboration with retailers, aligning with key campaign periods predefined by the marketing team (e.g. "New Year, New Me", "Stoptober"). Deliver strong and disruptive in-store activations through impactful merchandising and retail experiences. Support new store openings, counter launches, and special events with seamless execution and coordination. Operational Excellence & Retail Support: Monitor and ensure the correct implementation of new listings, promotions, and online presence. Manage all in-store marketing materials and liaise with designers to bring creative assets to life. Standardize marketing proposals and sales decks to align with ripple⁺'s branding and evolving product offerings. Educate and upskill retailer staff on the ripple⁺ brand and products by hosting training sessions to turn them into brand evangelists. Logistics & Account Coordination: Oversee order processing and fulfillment for key accounts, ensuring inventory levels are managed effectively. Address any order discrepancies or fulfillment issues to maintain customer satisfaction and operational efficiency. Manage new partner onboarding, overseeing product listings, and providing standardized assets and product information to ensure a smooth launch. Experience & Skills: Bachelor's degree in Business, Sales, Marketing, or a related field. 5 years of experience in account management and/or sales within consumer goods, wellness, or retail industries. 3 years of FMCG experience. Strong communication, negotiation, and problem-solving skills. Proficiency in CRM tools and account management systems. Ability to work effectively in a fast-paced, dynamic environment. Knowledge of the retail and travel retail industries is a plus. Multilingual proficiency is advantageous. Entrepreneurial mindset with a detail-oriented and proactive approach. Working at ripple⁺ We offer a supportive working environment, plenty of training & career development opportunities, monthly fitness package, team events, quarterly socials, and more, ensuring you can work happier. Amazing ‘HQ’ in Camden, where you’ll be based (this position requires full-time office presence). A supportive & friendly team of hard-working people. 25 days holiday per year, excluding Bank Holidays. £40/month towards your mental & physical wellbeing. Team events & socials. The start date for this role is immediate upon finding the right candidate. The interview process will be three stages: a phone interview and two face-to-face interviews, with the final interview including a presentation. Hiring Manager: Head of Sales.