At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
Being a Waiter at The Gilpin Hotel & Lake House requires varying degrees of skill and bucket loads of enthusiasm. With two very different restaurants on our beautiful sites – we employ staff with a range of skills and
qualifications
. Every staff member is important in helping to create a smooth and incredible dining experience for our guests.
A Chef de Rang
* Runs a section of the restaurant to a high standard throughout the guest’s full dining experience
* Shows flexibility and adaptability in working both breakfast, lunch and dinner shifts
* Sets up the restaurant before dinner service according to the table plan
* Understands the menu and any amendments that need to be made for allergens
* Communicates guest issues with the management team and the kitchen
* Processes food orders and payments on EPOS
* Takes drinks orders and process them on EPOS
* Prepares tea and coffee to guest’s requirement
* Presents and explains the the layout of the wine list to guests
* Seats guests confidently in the restaurant and explain how the menu works
* Serves dishes confidently to the guests using the correct explanation from the kitchen
* Calls away dishes to the kitchen in an efficient manner
* Clears tables with elegance
* Read guests confidently and understands the table side manner they may be expecting
* Understands safety procedures and follow them to ensure guests and colleagues are kept safe
* Represents the restaurant in a positive manner all while on hotel grounds
* Communicates clearly with guests to manage their expectations and never lie to them
* Takes pride in and look after the uniform provided by Source
* Sets a good example for the commis waiters
* Has a good understanding of food hygiene and the role it plays in every part of the restaurant
* Supports other team members in their roles
* Is first aid trained
* Recognises Love & Laughter guests and treats them accordingly
Qualifications
* Previous experience in a similar establishment.
* Understanding of food safety and hygiene standards and the ability to follow them strictly.
* Understands the importance of allergens and the potential effect that they can have, ensuring that food is safe for customers with food allergies.
* Strong teamwork and communication skills to effectively collaborate with the kitchen team.
* Flexibility to work evenings, weekends, and holidays, as per the demands of the restaurant.
* Food hygiene qualification is essential.
Additional Information
Salary: £27,495 to £31,005
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £153 to £460 per month.
Hours: 45 per week
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Gym membership
* On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel