Property Client Case Handler
Certain Advantage is hiring for a Property Client Case Handler based in Altrincham. The role is on a permanent basis on a hybrid basis.
The Company
We're working with a business that's a leading legal client based in Altrincham. If you're looking to be part of a forward-thinking and supportive law firm that values its people, then this is a great entry-level opportunity where you can build a career.
The Role:
We're looking for an enthusiastic and proactive Property Client Case Handler to support the conveyancing team in providing excellent service to clients. If you thrive in a fast-paced environment and have strong organisational and communication skills, this is the role for you!
Key Responsibilities:
* Handle escalated file issues raised by clients or developers.
* Update the breach log and follow up on outstanding documents for files where the fee earner is no longer with the firm.
* Audit files as requested by developers, clients, or as part of the quarterly performance review process.
* Co-sign files for exchange, ensuring both individual and company files are properly processed.
* Manage historic file requests and inquiries on cases where the original handler has departed, including addressing post-completion issues affecting registration or property sales.
* Maintain the Staff Database with current team details and assigned developers/sites.
* Handle anti-fraud restriction calls.
* Provide cover for the New Build Admin Team Manager.
* Oversee the allocation of tasks in the manager's shared and tech in-boxes.
Salary: £30,000-£35,000 DOE plus quarterly bonus. Hybrid available after a period of training.
The Individual
We're looking for people who have:
* Minimum of two years' experience as a case handler with a focus on new build files.
* Proven track record in team management, including effective delegation and performance oversight.
* Solid technical knowledge of new build processes.
* Demonstrated ability to investigate and resolve issues on files.
* Exceptional customer service skills.
* Proficiency in using Proclaim or similar case management software.
* Experience in managing and nurturing relationships with developers.
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