E-Commerce & Customer Services Assistant (Maternity Cover) We are currently searching for an E-commerce Assistant to join our team for a Fixed Term Contract to cover maternity. You’ll support with operational activities to ensure that the order management is done accurately, and the user experience is on point through-out the customer journey. You’ll support the Ecommerce Manager with weekly, monthly and ad-hoc reporting to gain an in-depth insight into trading performance and analytics. We are looking for someone who will be responsible for: Ensuring the orders are daily processed and correctly registered across the different systems. Conduct daily audits of the site to ensure all products are online and that classification and data is accurate. Provide weekly, monthly and ad-hoc reporting to support trading decisions. Conduct and present regular competitor reviews. Dealing with customer returns and making decisions with the best outcomes for both the customer and the business Participation in the preparation of presentations on an ad hoc basis. Contribute to business strategy and manage other duties as assigned. Dealing with customer returns and making decisions with the best outcomes for both the customer and the business Working cross functionally with Customer Service to resolve any customer issues Providing feedback and supporting across the Ecommerce function We are looking for someone who has: Experience working in an E-commerce environment. Fluency in English in order to respond to customers both orally and in writing Experience on Shopify is desirable Confidence using the Microsoft Office Suite We would love to see: Inspired by working for Roja Parfums Exceptionally detail oriented and outstandingly organised A strong problem solver with a solutions-oriented approach Keen to share ideas and outcomes with the team Engaged by working in a dynamic and fast paced environment Where to from here? We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.