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About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Distributed Field Services Support Engineer
Location: Cover the Belfast area
Contract Type: Permanent, full time
Salary Package: £24,000 to £28,000, Company Van, large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 09.00 - 17.30 Mon to Friday. Mandatory Participation in an Out of Hours Rota.
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Key responsibilities:
* Undertake advanced diagnostics, repair, and replace PCs, laptops, printers, servers, relevant network support, and retail equipment.
* Complete customer rebuilds and configuration to desk.
* Assist other engineers in the delivery of service to our customers.
* Cover site roles where required due to planned or unplanned absence.
* Achieve the dynamic KPI targets set for your role.
* Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements.
* Utilize a mobile device to check and update allocated calls in a timely manner.
* Carry out IMAC projects with little supervision and lead as required.
* Embrace and train on any new technologies.
* Carry out any other reasonable request from your line management.
* Participate in 24/7 coverage via a rota system.
* Work overtime when required.
* Practice 'Quick Win' processes.
* Act as a mentor to other engineers when required.
* Be compliant with management system policies and take responsibility for health & safety in the workplace.
* Maintain company assets in good working order.
* Be familiar with customer policies and processes where applicable.
Skills and experience:
* Professional and presentable.
* Full UK driving licence.
* Excellent customer-facing skills.
* Willingness to obtain SC Clearance.
* Self-motivated with good organisational skills.
* Relevant technical certifications.
* CompTIA A+, CompTIA Server+ qualifications or equivalent knowledge/experience.
* Ability to work at height and undertake varied manual handling activities.
* Positive behaviours supporting team productivity.
* High standard of communication and interpersonal skills.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences.
We are an equal opportunities employer.
SCC is committed to providing equal opportunities and a proactive approach to equality and diversity in employment.
If you are selected for an interview and need any reasonable adjustments made, please let the SCC Talent Acquisition team know at the point of scheduling.
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