Job Title: Claims Handler
Position: Full Time
Location: Bristol - Hybrid 2 days pw in the office
Working Hours: Monday to Friday 9:30 to 5:30
Description:
ROLE OVERVIEW
The role involves joining a growing team that handles claims made against professionals on an outsourced basis, managing claims on behalf of leading insurers from first notification of loss to resolution.
The team: The desire is to build the team and proactively expand the scope of its fixed fee work across claims handling schemes and books of defendant PI work, while consolidating and strengthening relationships with existing clients.
Working with the Head of Claims and other team members, you will be responsible for technical and efficient service delivery, shaping the team for the future, and establishing a positive culture and values.
Key Responsibilities:
1. Reviewing insurance policy terms, identifying, investigating, and reporting potential issues to insurers.
2. Assisting Insureds in responding to complaints and claims, investigating externally where appropriate.
3. Negotiating settlement of claims within delegated authority, working efficiently and equitably.
4. Understanding and adhering to internal SLA's and KPI's.
5. Proactively managing a caseload to avoid unnecessary litigation and ensure effective resolution.
6. Maintaining the completeness, accuracy, quality, and integrity of data on the electronic case management system.
7. Supporting monthly and ad hoc reporting to Insurer clients.
8. Providing excellent customer service, contributing to a market-leading claims function.
9. Implementing Insurers' reserving policies to ensure fair claims management.
10. Identifying trends and escalating risk information to the Head of Claims and Insurers.
11. Seeking continuous self-development and staying updated with changes in the profession.
12. Building effective working relationships with intermediaries, customers, and suppliers.
13. Ensuring quality assurance standards are achieved and procedures are followed.
Knowledge, Skills, and Experience:
Required:
1. Experience in claims with technical knowledge and expertise.
2. Excellent communication skills and customer service understanding.
3. Good decision-making skills and effective prioritisation.
4. Organised and efficient, able to work independently and as part of a team.
5. Ability to handle difficult situations and clients.
6. Good knowledge of Microsoft Office and experience with case management systems.
Advantageous:
1. LLB Law, GDL, ACII, CILEx or equivalent legal qualifications.
2. Knowledge of law firm operations and the need for efficient support.
3. Understanding of relevant legislative and legal frameworks.
#J-18808-Ljbffr