Main area: Apprentice Grade
Apprentice Contract: Apprenticeship: 20 months
Hours: Full time - 37.5 hours per week
Job ref: 162-6924-KK
Site: Queen's Hospital
Town: Romford
Salary: £31,081 per annum inclusive
Salary period: Yearly
Closing: 30/03/2025 23:59
PEOPLE are at the HEART of everything we do.
An exciting opportunity has arisen for a highly motivated individual to join our fast-paced Endoscopy Unit as an Apprentice Patient Pathway Coordinator. You will help oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHS Constitution.
We are looking for someone who is proficient in the use of IT Systems including Microsoft Office, has experience of data entry, and has good typing skills. Excellent communication skills both written and verbal are essential for this post.
Alongside the job role, you will be completing the Level 3 Business Administration apprenticeship. If you already hold this qualification at Level 3 or above, then unfortunately you are not eligible to apply.
To be eligible for an Apprenticeship, you must meet the following criteria:
1. Be 18 years old or over
2. Have the right to work in the UK
3. Have been permanently resident in the UK for the past 3 years
PLEASE NOTE: The post is initially offered as a fixed term contract but will become permanent on successful completion of the apprenticeship.
Applications are welcome from people who have lived experience of the care system.
Main duties of the job
Work as part of the team in undertaking Secretarial workload for Gastroenterology Consultant(s).
Work with the Service Manager and Line manager to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
Ensure that all incoming and outgoing communication, including urgent matters, are dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on).
Working for our organisation
We’re an organisation that is getting better and better, and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly, and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online; however, queries regarding the application process, assistance with completion of the application form, or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person specification
Education/ Qualifications
* GCSE/ A Level or equivalent standard of education including maths and English at Grade 4 and above/A-C or willingness to undertake Functional Skills alongside the apprenticeship programme.
Experience/ Knowledge
* Knowledge of confidentiality and data protection principles.
* Understanding of Primary Care, GP and Community Services.
* Experience of dealing with complaints.
Skills/ Abilities
* Proficient in the use of IT Systems, keyboard skills to access and input to data systems; Competent in Microsoft Office products.
Ensuring people settle in and feel part of our Trust straight away is one of our top priorities. We hold two corporate welcome events each month, and if successful, you will start on one of these days so we can provide you with a seamless and welcoming introduction to our Trust.
We believe that providing the highest quality of care is about having the best people, inspired and supported by the best leaders, and backed by the best training and career development opportunities. Our vision is to provide outstanding healthcare to our community, delivered with pride. It is driven by our PRIDE values and behaviours which were developed together with our staff.
Barking Havering and Redbridge University Hospital NHS Trust is committed to Safeguarding Children and Adults at Risk and expects all staff and volunteers to share this commitment. Safeguarding and promoting the welfare of children, young people, and adults is central to the care provided by our Trust, and the post holder must be aware of their responsibilities and work in line with our Trust’s Safeguarding Adult and Children Procedures.
All salaries are inclusive of standard allowances e.g. High Cost Area for staff on Agenda for Change contracts.
To create an inclusive and diverse workplace, we will work with you to get the best experience, so that you can provide outstanding care for our local community. We are happy to have an open discussion on part-time hours and flexible working and will consider your requirements if our service is able to accommodate. Please have a discussion with the recruiting manager about your flexibility requirements.
All correspondence regarding this application will be by e-mail; please check as some emails may fall into your junk folder.
Please ensure that the references are from your most recent employer and one of these must be your direct Line Manager or Supervisor. Additionally, ensure that any gaps in your employment history are clearly indicated. Please ensure business/organisation email addresses are provided for all referees.
Barking, Havering, and Redbridge University Hospitals NHS Trust (BHRUT) uses TrustID identification technology to verify essential documents, such as passports and driving licenses. All new employees will be expected to have their original documents verified through TrustID.
In line with UKVI guidelines, Band 2 roles are not eligible for sponsorship.
We may close vacancies prior to the advertised closing date once a sufficient number of applications have been received to support with streamlining the recruitment process.
Unfortunately, due to the large number of applications that the Trust receives for some posts, it is not possible to reply to every unsuccessful application.
If you have not received a response within 3 weeks of the closing date of an advert, please assume that your application has been unsuccessful.
Trust buildings and grounds became fully Smoke Free on National No Smoking Day 11th March 2015. The Trust expects all staff to promote healthy living and to set good examples in their own behaviour. Those not ready to quit smoking must remain smoke free during working hours and will not be able to smoke in Trust uniform, in Trust grounds including car parks, while driving on Trust business or take smoking breaks. Second hand smoke causes heart and lung disease and is harmful to young children. However, disposable or rechargeable e-cigarettes (“vaping”) may be used outside hospital buildings.
We are an equal opportunity employer welcoming applications from all sections of the community and welcomes applications from people wishing to job-share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria. We also operate strict screening procedures for posts with access to vulnerable adults and children.
Employer certification / accreditation badges
There’s never been a better time to join the team. Apply online now.
We have a wide range of flexible, temporary, and part-time opportunities.
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