Key deliverables: Leadership of designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money. You will be responsible for leading your team to deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues. Planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed. Collaborate with the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer Negotiate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust Collaborate with colleagues to ensure effective integration of the Clinical Applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer term business planning. Acting as an SME using your expert knowledge of the systems and change processes to provide specialist advice, working with the training team, project team, Data Quality and other key stakeholders Continual review of the change process and maintaining a catalogue of change types and approval routes required. Develop appropriate testing methodologies and systems to ensure Patient and Diagnostic IT systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc. Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully You will lead on the identification and management of risk and issues throughout the Product lifecycle. You will plan and deliver upgrades and new solutions, often working with a project manager and the wider business as part UHN wide initiatives, assuming role of technology lead where necessary.