Credit Controller
Our Client is a small but growing team based in Windsor with a fast-paced workplace culture, offering a wealth of opportunities for you to build on your career as they undergo a period of growth.
Day to Day:
Oversee all open loans, ensuring missed repayments are promptly recovered within the established collections process.
Maintain updated statuses for all loans based on the repayment schedule and history.
Be responsible for recording all chase notes, ensuring that all communication is clear and logged accurately per conversation.
Accountable for accounts in arrears, ensuring sufficient follow-up and prioritization based on urgency.
Adhere to daily processes meticulously, including monitoring incoming repayments and managing payment reminders and follow-ups.
Determine appropriate times to request customers’ bank statements.
Collaborate with the Customer Retention Team to identify customers who may require a payment plan.
Take ownership of payment processing, ensuring a thorough understanding of different payment methods and accurate logging of each payment.
Understand when to apply charges to a loan, such as loan extensions or legal actions.
Be well-informed about each client's situation before initiating a call.
Prepare for challenging conversations, having a clear objective before calling.
Treat each customer with respect and maintain complete professionalism at all times.
Work with the Customer Retention ...