ABOUT THE ROLE: We are currently recruiting for a motivated, reliable and customer focused Cover Security Officer to join our team based at Comet Way, Hatfield, AL10 OXR. Job Type: Temporary- Part Time. Pay Rate: £12.85 per hour. Working Hours: Any 5 out of 7 days, Shift timing anywhere from 08:00Hrs to 11:00Hrs. Start Date: Immediately. Position Overview: Tenon FM aim to provide a proactive approach to security with customer care as its highest priority whilst providing a professional approach to security. It is therefore essential that all aspects of security are delivered and every task undertaken to the highest standard. All Security will be expected and encouraged to work to the highest SIA licensing requirements possible. Common Security Team Objectives: - To ensure the security and safety of the client team staff, contractors, working colleagues; - To protect the assets of the client by following recognized best practice techniques/procedures - To ensure the security and safety of the site - To effectively organize and manage workloads as required without compromising quality of service provision - To respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site Emergency Response procedures. Responsibilities: - Presentable in appearance and positive in approach to duties - Pro-actively ensure that the protection of merchandise, property and assets is controlled and logged. - Help to create a safe and comfortable working environment for employees and visitors. - Help to creating an environment that produces a positive team approach, "well-being" and open attitude - Know and implement The Major Incident Management Plan, threats and evacuations as required. - Respond to emergency situations as they arise. - Accurately reporting all incidents to Centre Management. - Produce all procedural written reports in a timely manner - Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service. - Making sure that no unauthorized personnel enter restricted areas. - Answering queries from visitors to the shopping center. - Collecting statements and evidence in reported allegations. - Escalating incidents when required to. - Provide a high level of service to our clients with the emphasis on customer interaction. - Maintain accurate records and logs of all/any events - Inform other team members of actions to ensure contingency of operations - Communicate with operational staff concerning incidents, ensuring that all information escalation routines are observed - Follow set procedures in the event of any incident/emergency event occurring - Providing an immediate response to any major/minor incident occurring - Follow any such reasonable instruction as issued by Senior Line Management - To deal with customer queries in a professional / polite manner - To conduct regular patrols of back of house areas - To ensure when conducting building patrol Health and Safety is adhered to at all times. - To prevent unauthorized (Banned persons) from entering the premises. - Conduct a thorough check of all vulnerable points of the perimeter of the buildings. Ensure all exits are secure and no risks are present. - Check external areas for any suspicious vehicles and report accordingly. - Staff should be aware of suspect packages being deposited in and around the building and it`s grounds and should make themselves aware of the separate procedure to be adopted should such a devise be discovered. - To conduct regular checks of areas listed within the Assignment Instructions. - To prevent and detect fire, water leaks, and any potential safety hazards. - To carry out any reasonable request issued by management or supervision. € Candidate Profile: - Excellent communication skills essential, both written and oral. - Experience in working within a team as well as on your own. - Front Line SIA Licence -DS (Essential). - Excellent time management. - Ability to operate in a pressurized environment. - Attention to details and proactive. - Demonstrable proactive and professional approach to security. - CCTV Licence (Preferable) Previous experience is desirable; however, full training will be provided. ABOUT US: Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK. Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised. We are an equal opportunities employer and Investors in People Accredited. Our core values are: Accountable, Learn & Grow, Ethical, Respect & Team Work Our Benefits: - Health Cash plan cover for self and any dependent children - Access to 24/7 Employee Assistance Programme - GP Anytime - Workplace pension scheme - Discounted Gym membership - Rewards platform - Free mortgage advice partnered with Charles Cameron & Associates STRICTLY NO AGENCIES IND24