Referral Coordinator – Children’s Emergency Duty Service (EDS), Great Moor House
1 x Permanent
Part Time, hours per week
Are you an experienced administrator who is looking for a new challenge, and passionate about making a difference to the lives of children and young people? Then we would love to hear from you!
About the Role
We currently have one part-time, permanent vacancy for a Referral Coordinator based in our Children’s Emergency Duty Service (EDS) in Exeter. The main purpose of the role is to act as the first point of contact and provide information to the public. You will filter and prioritise incoming enquiries consistently and input them onto the database using various systems and databases for the attention of a Social Worker. You will also respond positively and consistently to telephone calls from members of the public who request information and guidance from Children’s Social Care, whilst actively promoting DCC Customer Service Standards.
About us
We are on an exciting and ambitious journey of cultural change to embed and relational ways of working. We believe that for the vast majority of families, the family home is the best place by far for children to live, with local, place-based support that includes help and support at the earliest opportunity from us and our partners. By making key changes and improvements, we have made sure that our workers have access to better tools and technology: from mobile phones and laptops, to risk assessment training and care planning resources. Together, we've worked hard to get to know individual children better - understanding who they are and their needs, so we can implement appropriate interventions. By ensuring families have the necessary support, we can prevent concerns from escalating. We’re really proud of our workforce, and what has been achieved for children and families in Devon. Our social work teams are committed to providing the best service possible and are supported by our ambitious culture. We are keen to learn, grow and improve and we’re looking for people who share our values to join us.