Job summary The Healthcare support worker position undertakes tasks and duties within a defined role. The post holder will work under indirect supervision of the practice nursing team. They will work collaboratively with the practice team to meet the needs of the patients, following policy, protocols and procedures set out by the practice and national guidance. The post will also include some administrative duties. The role is also to provide support to the clinicians (both doctors and nurses) and Clinical Services Manager to meet the requirements of the practice. Main duties of the job We are looking for a dedicated and compassionate Healthcare Support Worker to join our team. In this role, you will provide vital support in structured clinics and patient appointments. Your responsibilities will include taking blood samples, measuring blood pressure, conducting ECGs, and assisting with health reviews, ensuring that patients receive the highest standard of care. If you are passionate about supporting patients and working in a dynamic healthcare environment, we would love to hear from you About us We are a large GP practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre, Greenmount, Tottington and in Radcliffe. We provide services to around 50,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites. We are a forward thinking general practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation. We are a training and teaching practice committed to investing in clinicians of the future. We are also involved in cutting edge clinical research projects to discover and deliver better care that will really make a difference to patients in Bury and further afield. To allow more time to care, our clinical team is underpinned by a very experienced team of receptionists and administrators, as well as a range of inhouse corporate functions covering themes such as human resources, information technology, finance, administration and management support and communications. Date posted 25 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2981-25-0005 Job locations 3rd floor, Moorgate PCC 22 Derby Way Bury Lancashire BL9 0NJ Job description Job responsibilities New patient registration checks Assisting in the assessment and surveillance of patients health and wellbeing e.g. NHS Health checks, mental health and high risk reviews as per guidelines BP monitoring Urinalysis Diabetic foot check Phlebotomy Chaperoning duties Weight monitoring Ensure specimens are labelled and bagged ready for collection Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Restocking/maintenance of equipment Cleansing of surgical equipment Vaccine/cold chain storage, monitoring and recording Carrying out ECG tests and sending test off to Broomwell for results to be reported Fitting 24 hour Ambulatory Blood Pressure monitors and uploading the results to the patient record Fitting of ECG Holter monitors and uploading the results to the patient record Preparing and maintain environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations Clearing and re-stocking consulting rooms Restocking of clinical areas and consulting rooms Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual e.g smoking cessation, ear syringing Helping to raise awareness of health and wellbeing and how it can be promoted Assisting with the collection and collation of data on needs related to health and wellbeing Job description Job responsibilities New patient registration checks Assisting in the assessment and surveillance of patients health and wellbeing e.g. NHS Health checks, mental health and high risk reviews as per guidelines BP monitoring Urinalysis Diabetic foot check Phlebotomy Chaperoning duties Weight monitoring Ensure specimens are labelled and bagged ready for collection Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager Ensure sharps bins are ready for collection Restocking/maintenance of equipment Cleansing of surgical equipment Vaccine/cold chain storage, monitoring and recording Carrying out ECG tests and sending test off to Broomwell for results to be reported Fitting 24 hour Ambulatory Blood Pressure monitors and uploading the results to the patient record Fitting of ECG Holter monitors and uploading the results to the patient record Preparing and maintain environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations Clearing and re-stocking consulting rooms Restocking of clinical areas and consulting rooms Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual e.g smoking cessation, ear syringing Helping to raise awareness of health and wellbeing and how it can be promoted Assisting with the collection and collation of data on needs related to health and wellbeing Person Specification Experience Essential Team working Experience of working under indirect supervision Minimum of 1 year recent previous experience of working within a HCSW role or equivalent clinical role Experience of using Microsoft Office software Desirable Working within the NHS Experience of using EMIS clinical system (including TQuest) Experience of working within GP Practice Skills Essential Communication skills Verbal & Written IT/Keyboard & Computer skills Organisational Skills Attention to detail and concentration Phlebotomy / Venepuncture Ability to have a pleasant and articulate manner Clinical skills and competency relevant to the role Desirable Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to build and maintain effective working relationships with all members of the practice team Able to use own initiative Excellent time management skills Ability to deal with distressing or emotional events Ability to deal empathetically and tactfully with distressed or anxious patients Knowledge Essential Know how to deal with people in a professional, courteous and friendly manner An understanding, acceptance and adherence to the need for strict confidentiality Demonstrate knowledge and competencies of the role Desirable Knowledge of NHS, GP Practice, local and national policies Knowledge of EMIS Clinical System (including TQuest) Knowledge of Broomwell, Numed Systems Basic knowledge of chronic disease management Qualifications Essential Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English) QCF/NVQ Level 2 or above Phlebotomy / Venepuncture Clinical skills competency relevant to role Desirable National Care Certificate of HCSW Up to date life support training Up to date safeguarding training ECDL Person Specification Experience Essential Team working Experience of working under indirect supervision Minimum of 1 year recent previous experience of working within a HCSW role or equivalent clinical role Experience of using Microsoft Office software Desirable Working within the NHS Experience of using EMIS clinical system (including TQuest) Experience of working within GP Practice Skills Essential Communication skills Verbal & Written IT/Keyboard & Computer skills Organisational Skills Attention to detail and concentration Phlebotomy / Venepuncture Ability to have a pleasant and articulate manner Clinical skills and competency relevant to the role Desirable Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to build and maintain effective working relationships with all members of the practice team Able to use own initiative Excellent time management skills Ability to deal with distressing or emotional events Ability to deal empathetically and tactfully with distressed or anxious patients Knowledge Essential Know how to deal with people in a professional, courteous and friendly manner An understanding, acceptance and adherence to the need for strict confidentiality Demonstrate knowledge and competencies of the role Desirable Knowledge of NHS, GP Practice, local and national policies Knowledge of EMIS Clinical System (including TQuest) Knowledge of Broomwell, Numed Systems Basic knowledge of chronic disease management Qualifications Essential Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English) QCF/NVQ Level 2 or above Phlebotomy / Venepuncture Clinical skills competency relevant to role Desirable National Care Certificate of HCSW Up to date life support training Up to date safeguarding training ECDL Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Tower Family Healthcare Address 3rd floor, Moorgate PCC 22 Derby Way Bury Lancashire BL9 0NJ Employer's website https://towerfamilyhealthcare.co.uk/ (Opens in a new tab)