At our Number Sixteen Hotel, part of the Firmdale Hotels
collection, we pride ourselves on providing an exceptional boutique hotel
experience right in the heart of South Kensington. With our beautifully
designed interiors, tranquil garden, and impeccable service, we offer guests a truly
unique stay – and we’re looking for a passionate Restaurant and Room Service Manager
to help lead the way.
As our Restaurant and
Room Service Manager, you'll be responsible for overseeing all food and
beverage operations across our restaurant, orangery, garden spaces, and in-room
dining. You’ll lead and inspire a dedicated team to deliver flawless service,
elevate the guest experience, and maintain our high standards of quality and
hospitality.
Responsibilities:
* Manage the daily
operations of the restaurant and room service with a hands-on approach
* Lead, train, and
motivate a dynamic front-of-house team
* Ensure exceptional
service and guest satisfaction at all times
* Collaborate with
the Head Chef and kitchen team to ensure smooth service delivery
* Monitor and
maintain food and beverage quality, cleanliness, and presentation standards
* Drive revenue
through upselling, service innovation, and a strong focus on guest needs
* Manage stock,
budgeting, and supplier relations
* Uphold all health,
safety, and hygiene standards
What you Need:
* Previous
experience in a similar management role within a high-end hospitality
environment
* Passion
for delivering outstanding guest experiences
* Strong
leadership, communication, and organisational skills
* Ability
to remain calm and effective under pressure
* A keen
eye for detail and commitment to excellence
* Flexibility
to work varied shifts, including evenings and weekends
What
We Offer:
* Competitive salary depending on experience to be
discussed at venue.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Generous 30% discount off
food and drinks at our restaurants and bars
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join
Firmdale Hotels?
Firmdale
Hotels is an international, award winning group of 11 luxury hotels and 10 bars
and restaurants in London and New York. World renowned for their unique
interiors and exceptional service, the hotels are trailblazers in hospitality
and design.
We are
delighted to have been recognised by the hospitality and travel industries
for the great work our teams have achieved. To name a few of our recent awards
and accolades:
* Times
Best Places to Work 2024
* The
Kings Award for Enterprise 2024 for outstanding contribution to
International Trade
* Manager
of the Year – Helle Jensen – Cateys 2024
* Hotel
Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food
& Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham
Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar &
Restaurant, 2024 as well as an AA Breakfast Award
* Dorset
Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed,
2024
* Warren
Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
* Whitby
Hotel, Crosby Street and Warren Street - Michelin keys
* The
Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number
Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at
Number Sixteen Hotel and become part of a team that celebrates diversity,
creativity, and a shared commitment to excellence.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.