In this role, you will: Serve as the first point of contact for HR-related queries, providing expert guidance in line with policies and best practices. Support the People Operations Administrator(s) in managing the People Support inbox, ensuring timely responses and escalation of any issues. Deliver high-quality customer service by addressing HR queries from internal and external stakeholders and ensuring compliance with relevant policies. Assist with the development and delivery of bespoke HR training for both internal teams and external clients. Participate in HR projects and initiatives aimed at improving service delivery and supporting organisational goals. Provide support for formal meetings and hearings, ensuring accurate and professional documentation is maintained. Manage HR processes such as flexible working requests, family leave, and informal absence cases, ensuring adherence to policies and best practices. Support local People teams with a variety of HR tasks, including job evaluations, employee relations cases, and consultation meetings. Travel to customer sites as needed to provide HR support and participate in team meeting If you are a mid-level HR professional with experience in generalist HR roles and a passion for service improvement, we encourage you to apply for this exciting opportunity at NHS SCW. Join us in our mission to support the NHS and improve health outcomes across the nation.