Tees Esk and Wear Valleys NHS Foundation Trust
An opportunity has arisen to recruit an experienced and highly motivated Team Administrator within the Learning Disabilities Child and Adolescent Mental Health Services, based at The Acley Centre, although there may be a requirement for you to work at other Trust sites.
Main duties of the job
The successful candidate will be required to provide administrative duties for the full multi-disciplinary team. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems. Significant secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.
The team is a busy and fast-paced environment, so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.
The role mainly includes day-to-day admin tasks such as organising meetings and appointments, answering the phone to service users and other agencies, tending to the central email box, and the minuting of clinical meetings. Some dictation is also required to support clinical staff.
Excellent communication skills, both verbal and written, coupled with proven secretarial skills and previous experience are essential.
Job responsibilities
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information, attending huddles, monitoring the team inbox, making appointments, diary management, and some dictation using Bighand.
The candidate may also be asked to support the wider secretarial team including Reception.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Person Specification
Qualifications
* Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
* Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or is unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
* RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
* Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information).
* Customer Service experience (face to face, answering calls, correspondence).
* Experience of organising and completing demands and workloads.
* Experience of setting up and maintenance of administrative systems and processes.
* Experience of working autonomously and proactively.
* Experience of supporting/supervising staff.
* Experience of handling monies and working within financial guidelines.
Knowledge
* Comprehensive knowledge of Microsoft Office applications.
* Understanding of data protection and the need for confidentiality and how to maintain this.
* Knowledge of office systems and processes.
* Knowledge of NHS systems.
Skills
* Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
* Input data accurately / efficiently.
* Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
* Communicate effectively in the English language and demonstrate both verbal and written comprehension skills.
* Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
* Work on own initiative, prioritise work and consistently meet deadlines.
* Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
* Touch typing.
Personal Attributes
* Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
* Able to work flexibly and co-operatively as part of a team.
* Able to remain calm and productive under pressure.
* Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
* Committed to continual quality and service improvement.
* Self-aware and committed to continual personal development.
* Committed to promoting a positive image of people with mental health conditions and learning disabilities.
* Committed to promoting a positive image of the Service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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