Tusker Junior Desktop Support Engineer page is loaded
Tusker Junior Desktop Support Engineer
Apply locations: Watford, Croxley Green Business Park
Time type: Full time
Posted on: Posted 2 Days Ago
End Date: January 3, 2025 (11 days left to apply)
Job Requisition ID: 126281
Salary Range: £29,431 - £30,980
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Flexibility in when hours are worked
Job Description Summary: Based in Watford
Job Description:
* JOB TITLE: Junior Desktop Support Engineer
* SALARY: £29,431
* LOCATION(S): Watford
* HOURS: Full-time
* WORKING PATTERN: This is based 5 days at our Watford office.
As the Junior Desktop Support Engineer, you will be part of a team focused on supporting and improving the Tusker IT environment. The Tusker IT environment can be divided into the following parts:
* Production web infrastructure
* Pre-production web infrastructure
* Office infrastructure
* Office desktop support
The focus of this role will be to support and enhance the office infrastructure and office desktop support. Tusker has had a blend of fully remote and hybrid (remote and office) working practices, and this is expected to continue going forward with escalation point, taking on higher-level tech issues, supporting new projects related to support, completing subject access requests.
What you’ll need:
* Carry out all Tusker procedures to ensure quality, compliance, and security. Track all work through the Tusker ticketing system and perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, services, and key processes.
* Desktop Support including building both Windows machines and Macs. Troubleshooting user issues, supporting MS Office products in creation, management, and deletion of user accounts across all systems as required, this will involve using Active Directory and 3rd party systems, e.g. Salesforce and NetSuite. Setting up and administering DUO for 2-factor authentication. Printer support, resolving errors and issues onsite. Providing email support to users both desktop and laptop builds including patching.
* Networking including setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office wi-fi.
* Telephony includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple).
* Provide support as per requests from users, customers, and other staff.
* Recovery of systems and services from hardware or software failures/errors and ensure application of patches and upgrades on a periodic basis, and upgrade administrative tools and utilities. Supporting the physical office network, including switching.
And any experience of these would be really useful:
* Previous desktop support or any IT relevant role.
* Experience with programmes desirable - Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, Office 365.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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