Team Leader - Compliance and Customer Service Team
Salary: £29,390 per annum - Salary reviews to move onto next pay bracket available
Location: Halifax HX3 - Free Car Parking available on-site
Hours: Monday to Friday 8:30am - 5:00pm with 30-minute lunch
Benefits:
* 21 days holiday + holidays to buy scheme
* Healthcare scheme
* Free Parking
* Discounts for Gyms and certain Retail stores
* Childcare voucher scheme
* Pension contribution
* Monthly bonus scheme available after probation period - Potentially of £100 voucher
* Bottle of fizz on your Birthdays
* Overtime available - Should you wish
The Company: A well-established, industry-leading Support Services company who provide Facilities Management and Property Maintenance are experiencing an exciting and ongoing time of growth. You'll be joining a company that has been rated one of the top 50 clients for their Customer Service!
Overview of the Role: Supervising a team of 7 within the compliance department. You will lead the Compliance Team, creating a positive working environment, recognising and promoting teamwork, that will motivate the Team and department to work towards achieving the company's vision. To provide first line supervision and day-to-day support and motivation to your Team of advisors. This includes problem-solving and authorisation of actions in line with company policy / escalation process.
Your Duties and Responsibilities:
* Keep a small number of clients and support with their needs
* Provide first line supervision of, and day-to-day support and motivation to your Team of advisors, including problem-solving and authorisation of actions in line with company policy / escalation process
* Oversee and manage the Team's quote and uplift processes, including progress chasing to ensure that quotes are processed in a timely manner
* Work closely with the Team's Customer Account Managers to ensure that all customers are receiving excellent service
* Take responsibility for 1st line escalating as appropriate
* Oversee and manage the appropriate elements of the company's new client procedure and onboarding process
* Manage the updating/checking on the internal CRM system with customer data
* Be available and attend Client meetings both internal and external
* Ensure Team and Department targets and performance measures are met
* Assist, as appropriate, in any first line disciplinary action in line with the company's processes and procedures
Team Training / Development:
* Undertake/oversee all new Team members' induction and basic training programme
* Undertake/oversee all Team members' client-specific training and progress assessments, reporting back to the Helpdesk Manager and assist in any training requirements
* Carry out training where appropriate on the company's processes and procedures
* Ensure you are fully trained on all relevant Client dual systems
To be successful in this role, you will have:
* Previous experience as a supervisor or Team leader
* Previous exposure to compliance - this can be within any industry
* Excellent communication skills to all levels of the business
* High level of attention to detail
* Ability/confidence to correct and train staff members where needed
* IT literate - Outlook, Excel, CRM Systems
If this company and position appeals to you then please apply your CV online and we will be in touch if you have been successful!
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