Additional Information Job Number 24215713 Job Category Rooms & Guest Services Operations Location The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom, SW1X 7RNVIEW ON MAP (https://www.google.com/maps?qThe%20Park%20Tower%20Knightsbridge%20Luxury%20Collection%20Hotel%20London%2C%20101%20Knightsbridge%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20SW1X%207RN) Schedule Full Time Located Remotely? N Position Type Management Position Summary Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay. Maintaining Concierge Goals - Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish work. - Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. - Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. - Supports the establishment of an effective database to be used by all team members for restaurant and local attractions. - Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences. - Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). - Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. - Provides check-in and check-out services and handles reservations when needed. - Maintains knowledge of rooms and their locations, services and facilities of the hotel. - Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. - Responds to emergency situations using appropriate procedures. - Maintains awareness of daily operations and events at the hotel. - Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements - Provides warm welcome and anticipation of guest needs throughout their stay. - Encourages and building mutual trust, respect, and cooperation among team members. - Serving as a role model to demonstrate appropriate behaviors. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. - Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. In return for your hard work, we give you - Service Charge & Commissions - Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000 - £5 breakfast when staying in any of our European hotels - Discounted food & drink in restaurants and bars at Marriott International hotels - Discounts for your friends and family - 28 Holiday days (increasing with length of service) - Paid breaks and free meals on duty - Employee Assistance Program - Company Pension Scheme - Cycle to Work and EyeCare schemes - Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories - Wellness and mental health programmes - Amazing staff parties & activities - Length of Service and monthly recognition awards and gifts - World class training and development - Unlimited career opportunities (internationally and locally) - and much more Where you will work: Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.