Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Torbay Hospital
Town: Torquay
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 06/04/2025 23:59
Pain Rehabilitation Team Administrator
NHS AfC: Band 3
Job overview
As an Administrator, you will provide comprehensive, high-quality support to the Pain Rehabilitation Team ensuring an effective and efficient service is delivered.
There is a need to work flexibly between sites or be co-located with the Pain Rehabilitation Clinical Team.
You will act as the admin lead for the short courses offered by the team, following and updating the standard operating procedure, and liaising with the clinical team in a timely manner. Working with very little supervision, prioritising and managing your own workload on a day-to-day basis.
You will be supporting the Admin Team Leader to undertake change management and ensure that patients are treated with courtesy, dignity and respect.
Main duties of the job
* To work closely with all grades of clinical and administrative staff, along with other employees within the Trust.
* To act as the admin lead for the short courses following the standard operating procedure, and to liaise with the clinical team in a timely manner.
* Assist in updating the ReConnect2Life calendar ensuring leave, meetings, and short courses are all correctly recorded.
* This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
* To communicate effectively in writing and verbally.
* To ensure all requests for further information are completed effectively, and to undertake appropriate action as instructed.
* To independently deal with telephone calls and enquiries in an efficient, sensitive and confidential manner.
* All clinic outcomes must be recorded accurately.
* Discretion and initiative used when arranging meetings/appointments for patients, relatives, and others.
* Taking and transcribing formal minutes if required.
* To open and act on correspondence received and bring to the attention of the team as required.
* To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure efficient and effective support to the department.
* To contribute to producing and updating the Standard Operating Procedures (SOP) for all aspects of the administrative pathway that supports the Pain Rehabilitation Team.
The Chronic Pain Service is a team of professionals including doctors, nurses, physiotherapists, occupational therapists, and physical activity specialists. We work together with patients to help manage the effects of ongoing pain.
The Chronic Pain Admin Team is a small team consisting of an Admin Team Leader, Medical Secretary, PRT Administrator, and Secretarial Assistants.
We offer a professional secretarial service to the clinical team.
Detailed job description and main responsibilities
Please refer to the detailed job description and person specification for more details.
The Pain Rehab Team Administrator will work closely with the clinical team and the secretarial assistant.
Person specification
* Good standard of education to include GCSE Maths and English.
* Typing qualification to RSA Stage 11/OCR 11 or equivalent level of speed and accuracy.
* Experience of audio typing.
* Experience of using Excel spreadsheets.
* Proven administrative/organisational experience.
* Medical Terminology qualification or experience.
* Ability to use Microsoft Office software (Word, Excel, PowerPoint).
* NVQ Level 3 or equivalent.
* Knowledge and experience of the Trust's information and software systems.
* Understanding of hospital policies and procedures.
* Understanding of Referral to Treatment pathways.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, and we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity, and achieving equality of opportunity. No person (staff, patient, or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
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