3rd Line IT Support Technician
Up to £40K
Based: Stourbridge
About the company
Private and well-established company founded in 2006. Partnering and developing relationships with some of the markets key players such as Microsoft and Dell, Techys2u has considerable experience installing IT systems for a wide range of businesses covering many sectors.
About the role
The role will be responsible in providing 3rd-line technical support to resolve complex hardware, software, and network issues.
Responsibilities - (but not limited to)
* Providing the type of personalised customer service you’d expect from a small firm handling 2nd and 3rd line support via telephone, email and remote support tools.
* Diagnosing and resolving complex issues in a Microsoft environment.
* Providing technical expertise to manage and lead the design, configuration and deployment of computer systems, networks and IT & Communication projects.
* Change and project implementation as well as process improvements, for internal projects as well as client projects.
* Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.
* The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.
* Visiting customer sites to provide support and install new systems.
Person Sp...