Job summary As a senior clinician working within the Emergency Operations Centre, your primary role is to ensure the safe and effective clinical management of waiting patients following a call to 999 or referral from another service, ensuring that an ambulance response is prioritised for those most in need. As an experienced triage clinician, you will be able to demonstrate your ability to recognise and respond appropriately to both individual patient risk, considering (where necessary) dynamic and sustained changes of risk within the wider waiting patient stack. You will be expected to conduct remote clinical triage to establish appropriate care pathways and self-care advice for patients. Additionally, you will provide remote clinical support and decision making to staff responders and partner agencies who are on scene with patients. As a senior clinician, you will be expected to take on the role of 'shift lead'. As shift lead, you will be expected to plan and coordinate the allocation of work streams, adjusting them dynamically as necessary in response to changes in demand and risk profile. You will be responsible for identifying and robustly mitigating any clinical safety concerns in conjunction with the EOC Duty Officer (escalating to the Trust Incident Manager as necessary). We are passionate about creating a diverse senior clinical team and positively encourage applications from internationally educated nurses. Main duties of the job Perform the function of Clinical Navigator, ensuring all incoming calls suitable for clinical navigation are reviewed and directed to the most appropriate outcome in asafe and timely manner. Take an active role in the clinical management of patients in the waiting stack,providing assurance to broader EOC colleagues and fostering confidence in the Clinical Teams management of patient safety and risk. Utilise a clinical decision support tool to aide in the identification of individual risk, using sound, autonomous clinical judgement to signpost inappropriate 999 callers to more appropriate health and social care providers. Demonstrate an understanding of how wider organisational risk can impact on individual patient risk, using this knowledge to inform patient care plans and the advice offered to colleagues. Use autonomous clinical judgement to appropriately signpost suitable patients to use alternative methods of conveyance to an appropriate healthcare facility. Provide senior clinical advice and assistance to EOC Staff as necessary. To undertake all work streams supported by the EOC Clinical Team, including clinical navigation, remote triage and dispatch stack safety. This not an exhaustive list and work streams may change dynamically to reflect the requirements of the role. About us Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development. Benefits Competitive NHS salary A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Cycle-to-work and other salary sacrifice schemes Staff networks Access to a wide range of discounts from various organisations across the UK Date posted 01 November 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year / per annum Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 202-6746014 Job locations EOC - Bristol & Exeter Exeter and Bristol EX2 7HY Job description Job responsibilities For further information about this role please see the attached job description and person specification. Job description Job responsibilities For further information about this role please see the attached job description and person specification. Person Specification Education and qualifications Essential Registered healthcare professional Portfolio of current, relevant practice Postgraduate level education in a relevant healthcare subject, or equivalent demonstrable experience & willingness to work towards Completion of Remote Clinical Decision Making module/equivalent, or equivalent demonstrable experience Supervisory and leadership experience Previous mentoring experience Previous experience (Paid / Unpaid relevant to job) Essential Health care professional with experience working in a patient facing role Experienced in delivering remote telephone triage in an acute or primary care setting Experience in dealing with a range of age and social groups Good understanding of the wider health care community within the context of remote care Desirable Previous experience working in a range of healthcare settings Person Specification Education and qualifications Essential Registered healthcare professional Portfolio of current, relevant practice Postgraduate level education in a relevant healthcare subject, or equivalent demonstrable experience & willingness to work towards Completion of Remote Clinical Decision Making module/equivalent, or equivalent demonstrable experience Supervisory and leadership experience Previous mentoring experience Previous experience (Paid / Unpaid relevant to job) Essential Health care professional with experience working in a patient facing role Experienced in delivering remote telephone triage in an acute or primary care setting Experience in dealing with a range of age and social groups Good understanding of the wider health care community within the context of remote care Desirable Previous experience working in a range of healthcare settings Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name South Western Ambulance Service NHS Foundation Trust Address EOC - Bristol & Exeter Exeter and Bristol EX2 7HY Employer's website https://www.swast.nhs.uk (Opens in a new tab)