Job Description Grosvenor Casino, Newcastle NE1 4BN As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations. You will; Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of Be aware of daily / weekly targets and contribute positively towards them Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way Replenish stocks so that the customer always has the opportunity to access products at all times