About 2 months ago, from Fosse Shopping Park
You will be Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience in-store, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceeding customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity, and supporting the store management with specific responsibilities.
As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do. You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening and confidently offering individual bespoke advice, selling in a professional and passionate way. You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, and contributing significantly to our business KPIs.
You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship From Store and can proactively use this towards tailoring the customer experience, delivery operational best practices to support your DM and SM. Utilities sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Fief and Mystery Shoos and other tools and resources. You will assist store management by taking ownership of stockrooms and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash and stock loss. As a supervisory member of the team, you will be accountable for opening and closing the store in the absence of management. Cashier balancing at the end of the day and ensuring correct procedures are followed. What you will need to succeed: Technical: Prior experience in retail, hospitality, or customer service. Possesses excellent knowledge of fashion trends and industry standards. POS systems encompass familiarity with cash tills, credit card processing and inventory management systems. About You: Reflect the aesthetic of Moss through personal styling. Embrace continuous self-improvement, resilience, and effective time management. Has outstanding communication abilities, enriched by emotional intelligence to inspire, guide, and foster meaningful relationships with colleagues & customers, effectively elevating the brand’s presence. Continuously embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
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