Service Bookings Advisor - Aftersales Team Opportunity
Job description
We are looking for a Service Bookings Advisor to join our clients aftersales team in the Portsmouth area, supporting their valued customers. This is a great opportunity to build your career in a customer-focused role with full training and ongoing support provided.
What Our Client Offers:
* Salary: Competitive basic salary with on-target earnings (OTE) IRO £30k
* Hours: Full-time, 45 hours per week (Monday to Friday)
* Annual Leave: 25 days plus bank holidays
* Benefits: Life assurance, pension scheme, wellbeing support, and exclusive discounts on services and popular retailers
About the Role:
As a Service Bookings Advisor, you will play a key part in our clients aftersales department by scheduling service appointments for truck and fleet van customers. You will handle outbound calls, manage bookings, and ensure a smooth customer journey. Full training, including a structured induction program and buddy system, will be provided to help you succeed.
Key Responsibilities:
* Customer Contact: Make outbound calls to schedule service appointments for existing customers
* Booking Management: Handle all administration tasks and accurately maintain customer records in the system
* Customer Support: Provide updates, manage expectations, and resolve any queries promptly and professionally
What We're Looking For:
* Experience: Previous experience in customer service in an automotive setting (ideally with experience using CRM systems)
* Customer-Focused: Passionate about delivering excellent service and ensuring a smooth customer journey
* Organised: Able to manage your own workload, meet deadlines, and handle multiple bookings
Why Join Our Client?
* Comprehensive training and support, including a detailed induction and buddy system
* A positive and supportive team environment with career growth opportunities
* Access to exclusive employee benefits, including retailer discounts and wellbeing resources
* Opportunities to develop your skills and progress within a well-established company
Apply in confidence today!
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