Company Description
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend, and return as family.
Job Description
An exceptional opportunity presents itself for a Receptionist to join the Rooms Department at Raffles London at the OWO.
Reporting into the Front Office Manager and Reception Supervisor, you will be instrumental in delivering on this promise to our guests.
Holding a discerning eye towards providing exceptional operational standards at the front desk, this is a key role in the guest journey. You will take great pride in ensuring our operation has a guest-centered focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a personable, courteous, and efficient manner towards working in a fast-paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.
Specifically, as the Receptionist, your responsibilities will include:
* Ensuring that reporting functions are carried out accurately and to a high degree of precision.
* Having a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a team-based environment.
* Providing professional and courteous service to our guests, while maintaining LQA and Forbes standards across the Front Office operation.
* Taking a proactive approach towards resolving guest complaints, inquiries, or concerns in a courteous and efficient manner, while being able to identify appropriate situations when these should be escalated.
* Ensuring that appropriate follow-through is made with all guest requests and that problems are resolved, with expectations being exceeded.
* Maintaining good organizational skills towards daily tasks and ensuring these are carried out with a high level of efficiency and professionalism.
* Additional responsibilities in the absence of line manager or senior employee.
* Performing other duties as required or assigned, including working in a different department or restaurant than usually assigned.
What are we looking for?
* A willingness and eagerness to contribute towards setting up standards and objectives in line with the broader Raffles vision.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
* Well-developed technical and computer skills.
* The ability to work full-time during the overnight shift.
* An understanding and willingness to contribute to a 24h operational schedule when required.
* A proven track record and ability to provide high levels of service under pressure.
* Exceptional communication and customer service skills, both written and spoken.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world's best hotels, but you will also receive great benefits including:
* 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
* Staff meals whilst on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 3%
* Enhanced sick pay.
* Enhanced maternity, paternity, and adoption pay.
* Life Assurance 1x salary
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programs tailored to you.
* Fun-filled events, whether that’s a pub quiz, team run, or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
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