PURPOSE OF ROLE OF A WAREHOUSE SHIFT MANAGER:
Based in our Coleshill site, you will manage, coach and develop a team of Warehouse Supervisors, Team Leaders, Administrators and Operatives to deliver all operational requirements to plan in a safe and efficient manner, ensuring customer service levels are exceeded.
Operational requirements include unloading deliveries, order picking, managing returns and ensuring health & safety remains paramount.
Working closely with the Depot Manager you will proactively seek to identify continuous improvement opportunities in all aspects of the warehouse operation.
DUTIES AND RESPONSIBILITIES OF A WAREHOUSE SHIFT MANAGER:
* Working proactively in line with business initiatives, goals and ambitions, closely alongside other shift / operational managers within a team approach.
* Manage the pick shift and ensure all trunks are loaded and dispatched on time.
* Ensure all Coleshill vehicles are sequence loaded and ready prior to drivers starting in the morning.
* Manage the operatives and assign duties to ensure all tasks are completed.
* Be present on the warehouse floor to ensure tasks are being completed effectively and safely. Step in and work with the team where necessary to meet deadlines.
* Effectively manage and monitor people activities such as attendance levels, timekeeping, holidays, training, performance reviews, inductions and employee relations.
* Ensure required resource is available to meet demand and volume fluctuations throughout the week.
* Manage the drivers working at night to ensure all trunks reach their destination on time. Escalate any serious issues to the transport or Ops Management team.
* Act as first point of contact for the loaders in Heywood. Check in with them at least twice a night to ensure all vehicles will be loaded on time.
* Train, develop and motivate direct reports to fulfil their responsibilities.
* Apply continuous improvements on service driven KPI’s.
* Maintain stock integrity by ensuring the team are picking accurately. Work with colleagues to improve training and manage any underperformance.
* Ensure a positive Health & Safety culture exists within the shift and that all operatives comply with Health and Safety procedures.
* To ensure that all accidents, incidents and near misses are investigated; recorded and reported ensuring compliance with all company and legal requirements.
* To ensure all relevant administration work is completed and undertaken within the required time scales.
* Update pallet trackers and load sheets to ensure accuracy on pallets leaving the building.
* To solve any problems relating to the Warehouse operational activities, escalating to the warehouse manager any problems that require further investigation.
* Investigate any problem pallets that arise and conduct a full root cause analysis of how any potential issue may have arisen and report findings to the warehouse manager.
* To undertake any reasonable request as required by the Business/Company.
* To work effectively and support the overall depot operation.
* To offer advice/ ideas on improving any warehouse operational task that you feel may benefit the business.
BENEFITS OF A WAREHOUSE SHIFT MANAGER INCLUDE:
* Company Pension.
* Life Assurance.
* Employee Assistance Programme.
* 50% Discount on Purchases.
* Referral Scheme.
* On-Site Parking.
ESSENTIAL EXPERIENCE AND QUALIFICATIONS/TRAINING OF A WAREHOUSE SHIFT MANAGER:
* Min 3 years’ experience in similar management role in food sector or FMCG environment.
* Demonstrable track record in improving shift operational performance and standards.
* Demonstrable track record in achieving targets and meeting deadlines.
KNOWLEDGE AND SKILLS OF A WAREHOUSE SHIFT MANAGER REQUIRED:
* Previous experience of supervising a warehouse operation / team environment.
* Excellent organisational/Leadership skills.
* Good communication and organisational skills.
* Must be computer literate, Microsoft Word and Excel.
* Fully aware of current Health and Safety legislation.
* Ability to work on own initiative.
* Good accuracy to detail.
* Good time management skills.
COMPETENCIES REQUIRED FOR A WAREHOUSE SHIFT MANAGER:
* Delivers Results.
* People Leadership.
* Ensure Accountability.
* Excellent Communicator.
* Customer Focused.
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